Introduction / Context:
The statement identifies two issues: service capability (timeliness, format) and user awareness. Proposed actions are computerization for faster delivery and staff training in computer operations. We must assess whether these are sensible, aligned solutions.
Given Data / Assumptions:
- Libraries struggle to provide timely, formatted information.
- Users are unaware of services.
- Course I: Computerize all information to speed up service.
- Course II: Train library staff in computer operations.
- Assume digital systems can improve retrieval and delivery.
Concept / Approach:
- Digitization and integrated library systems accelerate search, access, and dissemination.
- Staff training ensures systems are used effectively and patrons are guided properly.
Step-by-Step Solution:
Implementing computerized catalogues, databases, and document delivery directly addresses speed and format needs.Training empowers staff to operate systems, troubleshoot, and educate users about services.Hence, both actions logically follow and reinforce each other.
Verification / Alternative check:
Libraries worldwide improved service metrics through automation and staff upskilling; these are standard remedies.
Why Other Options Are Wrong:
Only I or Only II: Each alone is insufficient—technology without training underperforms; training without systems cannot deliver speed.Either / Neither: Do not reflect a coherent improvement plan.
Common Pitfalls:
Ignoring user education. Although not listed as a course, staff training typically includes user outreach.
Final Answer:
Both I and II follow
Discussion & Comments