Statement: Researchers are agitated because libraries cannot deliver the right information to the right users at the right time in the required format; users are also unaware of available services. Courses of Action: I. Computerise library holdings and services to speed up delivery. II. Train library staff in computer operations and service delivery; run user-orientation programmes.

Introduction / Context:Service latency and user unawareness point to process and capability gaps. Technology plus human capacity-building is the standard remedy.

Given Data / Assumptions:

• Catalogues and circulation may be manual or fragmented.
• Staff require digital skills to exploit new systems.
• Users need orientation to discover services (databases, interlibrary loans).

Concept / Approach:I digitises catalogues (OPAC), enables federated search and faster fulfilment. II ensures staff can operate systems and that users know how to access services efficiently.

Step-by-Step Solution:1) Implement integrated library systems; digitise metadata/holdings.2) Train staff; set SLAs for requests; provide online guides.3) Conduct user workshops; measure satisfaction/turnaround times.

Verification / Alternative check:Libraries that combine tech and training see reduced search and delivery times.

Why Other Options Are Wrong:Only I or II alone leaves a capability or awareness gap.

Common Pitfalls:Poor metadata quality; no user education.

Final Answer:Both I and II follow.