Situation–Reaction Test — Media Requests a Briefing on Pension Plan:\nAs head of your office, media personnel arrive and request you to brief them about your organization’s pension plan. How should you respond?

Introduction / Context:
This evaluates media handling, governance, and information accuracy. Public statements about policy must be correct, consistent, and authorized to prevent misinformation and liability.

Given Data / Assumptions:

• Media are on premises requesting a briefing.
• Details may be complex or recently updated.
• You are accountable for accuracy and compliance.

Concept / Approach:
Adopt a “verify then brief” approach. Coordinate with subject-matter and legal/PR owners to ensure facts, eligibility criteria, and disclaimers are correct, and that you are cleared to speak on record.

Step-by-Step Solution:
1) Receive the request courteously; log representatives and questions.2) Consult pension/HR/legal teams for the latest approved lines.3) Provide a concise, accurate briefing and share official literature or links.4) Offer to follow up on technical queries requiring deeper review.

Verification / Alternative check:
Organizations with controlled communications avoid contradictory statements and reduce reputational risk.

Why Other Options Are Wrong:
Deferring without process (a) frustrates journalists; ad-hoc briefing (b) risks errors; eviction (c) is hostile; blanket refusal (e) appears opaque and may escalate speculation.

Common Pitfalls:
Speculating; sharing draft policies; speaking off the record without permission.

Final Answer:
Coordinate internally, then brief accurately and professionally.