Situation–Reaction:\nYou have launched a winter project to create night shelters for homeless people. Within a week of opening the shelters, nearby residents complain that theft incidents have increased and demand that the shelters be removed. As the responsible project lead, what should you do?

Difficulty: Medium

Correct Answer: Assure residents of a prompt, transparent enquiry and immediately coordinate preventive measures with local police and shelter staff.

Explanation:


Introduction / Context:
Situation–reaction questions test practical judgment under social pressure. Here, a public welfare project faces community pushback after alleged thefts. The goal is to protect vulnerable beneficiaries while maintaining public trust and safety.



Given Data / Assumptions:

  • Night shelters for homeless people have started recently.
  • Residents report increased thefts and demand closure.
  • No formal verification of the allegations has yet been completed.
  • As project lead, you have responsibility for both welfare outcomes and community confidence.


Concept / Approach:
Balance compassion with accountability. Good administration requires acknowledging concerns, initiating fact finding, engaging law enforcement, and implementing risk controls. Premature closure harms beneficiaries and concedes to unverified claims; inaction erodes trust.


Step-by-Step Solution:

1) Acknowledge residents' concerns and communicate that safety matters to the project.2) Announce an immediate enquiry with a clear timeline, point of contact, and escalation path.3) Coordinate with local police for heightened patrolling, complaint registration, and case linkage analysis.4) Tighten shelter SOPs: entry logs, ID or referral checks where feasible, quiet hours, staff supervision, grievance registers, and CCTV if permitted.5) Convene a joint meeting with resident representatives to share actions and invite cooperation without stigmatizing shelter users.6) Review findings and adjust measures; keep shelters open unless evidence proves unmanageable risk.


Verification / Alternative check:
Responsible leaders both protect beneficiaries and reduce externalities. Independent verification plus targeted safeguards achieves both aims better than closure or neglect.


Why Other Options Are Wrong:
(a) Offloads responsibility; too passive. (c) Moralizes without remedy. (d) Ignores risk and erodes trust. (e) Punishes beneficiaries before facts are known.


Common Pitfalls:
Assuming correlation equals causation; stereotyping homeless people; overreacting by shutting services without due process.


Final Answer:
Assure enquiry and coordinate immediate safeguards with police and staff (Option B).

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