Customer Management, Order Management and Materials Management are all core functions of which specific SAP Mobile solution offering?

Introduction / Context:
SAP offers several mobile solutions that extend enterprise processes to mobile devices. Each mobile solution focuses on a specific business scenario such as sales, service, procurement, or direct store delivery. Understanding which functions belong to which mobile solution is important when designing a mobile strategy and also when preparing for certification exams. The question asks you to identify the mobile solution that combines Customer Management, Order Management, and Materials Management as core capabilities.

Given Data / Assumptions:
- The core functions mentioned are Customer Management, Order Management, and Materials Management. - Four SAP mobile solutions are offered as options. - We assume standard SAP product positioning for mobile solutions. - Only one mobile solution is designed primarily for mobile sales processes.

Concept / Approach:
SAP Mobile Sales is designed to support field sales representatives. Typical scenarios include managing customer data, creating and tracking sales orders, and checking product availability or stock levels. These map directly to Customer Management, Order Management, and Materials Management. SAP Mobile Service focuses more on service orders and field service activities, while SAP Mobile Procurement and SAP Mobile Direct Store Delivery support other supply chain and retail scenarios. Therefore, when you see the combination of customer, order, and materials processes in a mobile context, you should associate it with SAP Mobile Sales.

Step-by-Step Solution:
Step 1: Match Customer Management with sales activities, where understanding and maintaining customer information is critical. Step 2: Match Order Management with the ability to create and manage sales orders directly from a mobile device. Step 3: Match Materials Management with checking stock, product data, or availability as part of the sales process. Step 4: Recall that SAP Mobile Sales is marketed as an integrated solution for sales reps covering these exact functions. Step 5: Select SAP Mobile Sales as the mobile solution that supports these three areas together.

Verification / Alternative check:
If you think about a day in the life of a mobile sales representative, the typical tasks include reviewing customers, entering orders during visits, and confirming item availability. SAP Mobile Sales is designed to enable this workflow. In contrast, a mobile service technician focuses on service notifications and equipment, a procurement user focuses on purchase orders and approvals, and direct store delivery drivers focus on route and delivery tasks. This comparison confirms that the functional mix in the question points to SAP Mobile Sales.

Why Other Options Are Wrong:
Option B: SAP Mobile Service focuses on service orders and field service operations rather than general customer and order management for sales. Option C: SAP Mobile Procurement targets purchasing processes, such as creating and approving purchase orders, not the sales functions listed. Option D: SAP Mobile Direct Store Delivery supports distribution and delivery at retail outlets, not the broader customer and order management described in the question.

Common Pitfalls:
A frequent mistake is to choose SAP Mobile Service because it sounds close to customer service, or SAP Mobile Procurement because it mentions materials. To avoid confusion, always connect Customer Management and Order Management with sales scenarios and remember that materials information is essential for checking stock during sales activities. Associating these three concepts with SAP Mobile Sales will help you answer similar questions quickly and accurately.

Final Answer:
The correct answer is SAP Mobile Sales.