The software development life cycle begins with a proof of concept and progress into the build, test, and acceptance phases as the project develops. Some times, differences between stakeholders can develop into conflict, which impacts the customer. As a trained, professional project manager, how do you handle this situation and resolve the customer's concerns?

• Let the customer vent and take notes
• Schedule a meeting
• Develope a change request for the customer
• Resolve the matter in favour of the customer