You have started your own company based upon PMI methodologies and have been contracted by the government to develope a new interface for one of its computer applications. You develope a solution and win the bid for the contract but encounter problems at the end of the project when the customer says that you did not fullfill their needs. You are throughly shocked. What is your conclusion of the situation?

• There are always more customers available
• If the customer is not satisfied, the project is not successful
• Change control management was not effective
• The customer did not communicate very well