Statement: The complaint of poor customer service is partly correct and it certainly needs be improved. Conclusions : I. Poor customer service can be improved. II. The speaker knows about the poor customer service of the company .

Question

Accepted Answer

From the statement it is clear that the speaker wants improvement in the customer service. Whether it can be improved or not can't be determined from the statement. Hence I does not follow. As the speaker is accepting about the poor services, it may be inferred that be knows about it. Hence II follows.

Statement: The complaint of poor customer service is partly correct and it certainly needs be improved. Conclusions : I. Poor customer service can be improved. II. The speaker knows about the poor customer service of the company .

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