Difficulty: Medium
Correct Answer: You can recreate the dunning proposal as many times as needed until the dunning clerk is satisfied with the result.
Explanation:
Introduction / Context:
The dunning program in SAP automates the process of reminding customers and vendors about overdue receivables or payables. It uses a dunning proposal that can be reviewed and adjusted before final letters are generated. This question asks which statements about the dunning proposal are correct. Knowing these behaviours is important for controlling the dunning process, avoiding errors, and ensuring that correct dunning levels are applied.
Given Data / Assumptions:
Concept / Approach:
The dunning program follows a two step process. In the first step, a dunning proposal is created based on selection parameters. The proposal lists items that are due for dunning and suggested dunning levels. The dunning clerk can edit or regenerate this proposal until satisfied. In the second step, the final dunning run is executed to produce letters or messages and to update dunning data. Statements about the proposal must reflect this workflow accurately, including the possibility of recreating and editing the proposal and the fact that master records are updated only after the final run, not at the proposal stage.
Step-by-Step Solution:
Step 1: Evaluate statement a. The proposal can indeed be recreated as often as needed until the results are satisfactory. This is correct.
Step 2: Evaluate statement b. Dunning levels in open items and in some cases master records are updated after the final dunning run, not merely after proposal creation, so the timing is important. The statement as written focuses on after completion of the process and is essentially correct but incomplete regarding the proposal.
Step 3: Evaluate statement c. The proposal can be deleted and recreated; saying it cannot be deleted under any circumstances is incorrect.
Step 4: Evaluate statement d. The clerk can edit the proposal, for example to exclude specific items, change dunning levels, or block certain accounts, so this is correct.
Step 5: Since the question highlights behaviour around the proposal, the most clearly correct statement about the proposal itself is that it can be recreated as often as needed, which corresponds to option a.
Verification / Alternative check:
In SAP dunning transactions, you will see options to create, change, and delete a dunning proposal. The clerk can run the proposal, evaluate it, delete it, adjust parameters, and run it again. Only when the final dunning run is executed does the system print letters and update dunning data on open items. This confirms that statement a is definitely correct and that statement c is clearly wrong.
Why Other Options Are Wrong:
Option b mixes the concept of proposal and final run. While it correctly notes that dunning data is updated after the process, it focuses more on the result of the full run rather than on the behaviour of the proposal, which is what the question emphasizes. Option c is clearly false because the proposal can be deleted. Option d, though largely correct, is more limited than option a, which explicitly conveys the key flexibility of recreating the proposal, making option a the best answer.
Common Pitfalls:
Users sometimes assume that once a proposal is created, it cannot be changed, which leads to nervousness about running the selection. Another pitfall is forgetting that master data and open item dunning levels are updated only after the final run, not at proposal stage. By understanding that proposals can be recreated and edited, dunning clerks can experiment with parameters and refine the selection before committing to sending reminders, which improves both accuracy and customer relationships.
Final Answer:
The most clearly correct statement about the dunning proposal is that it can be recreated as many times as needed before the final run. Therefore, the correct option is You can recreate the dunning proposal as many times as needed until the dunning clerk is satisfied with the result.
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