In SAP Solution Manager, typical usage scenarios include: Implement SAP solutions, Monitor SAP solutions, Manage Service Desk, Link to SAP Services and Upgrade SAP solutions. Which common usage scenario is missing from this list?

Difficulty: Easy

Correct Answer: Manage Change Requests

Explanation:


Introduction / Context:
SAP Solution Manager provides a central platform for managing the life cycle of SAP solutions. It supports several standard usage scenarios that cover implementation, operation, support and continuous improvement. These scenarios are often listed explicitly in training materials and appear in certification questions. This question presents a list of five such scenarios and asks you to identify which additional common usage scenario is missing from the list.

Given Data / Assumptions:
- The listed scenarios are: Implement SAP solutions, Monitor SAP solutions, Manage Service Desk, Link to SAP Services and Upgrade SAP solutions.
- Solution Manager also supports change request and change management processes.
- The missing scenario should be a high level usage scenario, not a detailed sub function.
- The options include Manage Change Requests and some variations in wording.

Concept / Approach:
In classic SAP Solution Manager usage, the main scenarios include implementation, solution monitoring, service desk, link to SAP Service Marketplace, upgrade support and change request management. Change request management covers controlling and documenting changes from request through approval, implementation and transport. The label used in many materials is Manage Change Requests or Change Request Management. Therefore, when scanning the list in the question, you can see that the change management aspect is missing and that Manage Change Requests is the correct missing scenario.

Step-by-Step Solution:
Step 1: Read the list of existing scenarios and note that they cover implementation, monitoring, service desk, SAP service integration and upgrades. Step 2: Recall that another major Solution Manager scenario is change request management. Step 3: Compare this with the answer options and identify the one that clearly refers to managing change requests. Step 4: Recognise that options such as Monitor Service Desk or Implement SAP Services do not introduce a new scenario. Step 5: Select Manage Change Requests as the missing usage scenario.
Verification / Alternative check:
You can verify the choice by remembering typical Solution Manager configuration menus, which have separate sections for Change Request Management alongside Implementation, Solution Monitoring and Service Desk. If you picture the overview diagram that SAP often shows, Manage Change Requests appears as a separate block. This mental image confirms that the missing scenario is change request management, expressed as Manage Change Requests.

Why Other Options Are Wrong:
Monitor Service Desk is not missing because Manage Service Desk is already listed. Link to Change Request is a phrase that does not reflect the standard naming of the scenario and sounds more like a navigation function. Implement SAP Services is ambiguous and does not correspond to a well known Solution Manager usage scenario. Manage Master Data Governance is outside the standard Solution Manager scenario list used in many exam questions.

Common Pitfalls:
A common pitfall is to be distracted by options that sound similar to the scenarios already listed, such as Monitor Service Desk, and to overlook the fact that service desk is already covered. Another mistake is to focus on the exact wording instead of the underlying concept; even if a training material uses a slightly different label, the idea of change request management is clearly present. Always think about the standard building blocks of Solution Manager when answering such questions.

Final Answer:
The missing usage scenario in the list is Manage Change Requests.

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