What will you do when a customer is abusive/irritated?

Correct Answer: When you work at a call center you will come across irritated, angry, and abusive customers, you can say you will do that following to handle them: - Listen to them and empathize with their situation - Apologize and take ownership of the problem and give a solution - Approach them and ask for a reason for their displeasure - If they insist on talking to your manager, get him on line ASAP - Follow up after giving the solution and ask for feedback