Call Center Questions

• How do you rate your English skills?
• What will you do when a customer is abusive/irritated?
• What is a KPO? What Is the difference between call center and a KPO?
• How do you rate your patience and people friendliness?
• What is onshore outsourcing?
• What does Customer Satisfaction mean to you?
• What procedure you will follow when taking a customer’s call?
• What is off-shore outsourcing?
• What will be your response if the customer who calls on the other side of the phone is angry?
• Why do you think companies outsource their call centers?
• Have you ever worked in a call center before? If so, how long did you work there?
• Can you work in shifts?
• What is the difference between inbound process and outbound process?
• What is a call center?What are the different types of call centers?
• What is the difference between a BPO and a call center?
• Why do you want to work in a call center?
• Can you do a job that requires you to stay on the phone all day?