What is a KPO? What Is the difference between call center and a KPO?

Correct Answer: KPO stands for Knowledge Process Outsourcing It is a subset of call centers The ways in which a KPO differs from a call center are : 1 In KPO knowledge and information related work is carried out 2 Staff requirement is for highly skilled people 3 Is mainly related to support and not sales 4 Carries out works mainly for research and analysis process besides support