Decision Support Systems (DSS): which platform provides integrated computer tools so decision makers can interactively retrieve, model, and analyze information for semi-structured and unstructured problems?

Difficulty: Easy

Correct Answer: DSS (Decision Support System)

Explanation:


Introduction / Context:
Many managerial problems are semi-structured (partly rule-based, partly judgmental) or unstructured (novel, ambiguous). A Decision Support System (DSS) is designed specifically for such contexts by combining data access, analytical models, and interactive user interfaces to aid exploration and “what-if” analysis.


Given Data / Assumptions:

  • The question targets systems enabling direct manager–computer interaction.
  • Focus is on modeling, ad hoc queries, scenarios, and sensitivity analysis.
  • We distinguish DSS from database plumbing (DBMS) and routine reporting (MIS).


Concept / Approach:
A DSS integrates a data base (internal and external sources), a model base (optimization, simulation, forecasting), and a user-friendly interface (dashboards, scenario sliders). Its mission is insight generation rather than automated, recurring operational reports. While MIS distributes structured, periodic information, and a DBMS stores/manages data, a DSS empowers users to pose new questions quickly and examine consequences interactively.


Step-by-Step Solution:

Identify need: semi-structured/unstructured decisions → exploratory analysis.Map capabilities: models + data + interactive UI → DSS.Select “DSS (Decision Support System)” as the platform that fits these needs.


Verification / Alternative check:
Classic DSS frameworks (data/model/user interface triad) and modern self-service analytics tools (what-if, forecasting, simulations) align to the DSS concept.


Why Other Options Are Wrong:

  • DBMS: manages data storage and queries but lacks decision-focused modeling interfaces.
  • MIS: emphasizes standardized reports and routine control rather than exploratory modeling.
  • Control subsystem: a functional concept, not the integrated decision platform described.
  • None of the above: incorrect because DSS matches exactly.


Common Pitfalls:
Confusing a database (where data lives) with a decision system (where analysis happens); assuming dashboards alone constitute a DSS without an underlying model base.


Final Answer:
DSS (Decision Support System)

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