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  • Question
  • What is Kano Analysis?


  • Correct Answer
  • Kano analysis is a systems analysis tool used to identify its impact on customer?s satisfaction based on 3 key areas: unexpected delighters, performance attributes and must have attributes 


  • Technology problems


    Search Results


    • 1. What is Pareto Analysis?
    • Discuss
    • 2. What does FMEA stand for?
    • Discuss
    • 3. What does INVEST stand for?
    • Discuss
    • 4. What is the difference between Business Analyst & System Analyst?
    • Discuss
    • 5. What are some of the common tools that a business Analyst uses?
    • Discuss
    • 6. What are the 4 key phases of business development?
    • Discuss
    • 7. What do you think about the challenges faced by a Business Analyst ?
    • Discuss
    • 8. Which of the following is NOT true about enterprise systems?

    • Options
    • A. The software is expressly built to allow companies to mimic their unique business practices
    • B. The software includes analytical tools to evaluate overall organization performance
    • C. They help firms respond rapidly to customer requests for info or products
    • D. The data have standardized definitions and formats that are accepted by the entire organization
    • Discuss
    • 9. How many steps are in the system development life cycle?

    • Options
    • A. 3
    • B. 4
    • C. 5
    • D. 6
    • Discuss
    • 10. Examples of networking in business.

    • Options
    • A. Online/social media networks
    • B. Community service clubs
    • C. Strong contact networks
    • D. All of the above
    • Discuss


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