Correct Answer: Hospitality actually means, taking care of guests in the best possible way Organizing, providing services and looking care after guests is included in it It means friendly and generous treatment of guests Hospitality industry includes all companies involved in providing services for guests They provide more mental satisfaction than tangible objects

Correct Answer: Continuously rendered services are those services, which are prepared and provided only to the customers who are physically present This kind of service is not finished in instant time; it is a process, which is extended to a time limit It is a kind of face-to-face interaction For example reservation service, restaurant service, massage, etc

Correct Answer: Channel of communication : It is a floe of communication within a department Skipper : This term is used for the status of a room, which indicates that a guest has left the hotel room without arranging to settle his or her account Sundry Services :These are the extra services, which are provided to the guests For eg message, handling of guests

Correct Answer: Adventure tourism : to convert the adventure into pleasure for the purpose of tourism business Attraction : Anything/object/activity, which attracts tourists and attach with it Amenities : Extra facilities, service added with attraction, accessibility and accommodation to create tourism It includes trust, friendship, hospitality, etc Back of the house : Staffs who are not directly involved in providing service Guests rarely interact with them

Correct Answer: Product formation : It can be defined as putting different products and services together to form a product for the satisfaction of customer For eg Hospitality is a product formation which is not made from a single item Service brigade : Team of staffs involved in providing service The Moment of Truth: It is the actual time when customer interacts with service staff It is the moment of contact when no management has control It is the motivation, skill, tools of the service and expectation, behavior, expectation of the customer determines the quality of the service