Have you ever been in a situation where significant change was made to your team, department or organisation? How did you adjust?

Correct Answer: Best for "How would you improve upon our product/ company?" Since I?d be coming from an altogether new environment, I am bound to possess a new perspective towards everything here including the company, product, customers, environment, strategy etc This will enable me to constructively question things which anyone else here might not do This will help in improving the things and making the product & company better Having worked closely with product development team I understand how the research for product development is carried out and how is customer requirement analysed; I?d be able to provide a value addition there too

Correct Answer: Product formation : It can be defined as putting different products and services together to form a product for the satisfaction of customer For eg Hospitality is a product formation which is not made from a single item Service brigade : Team of staffs involved in providing service The Moment of Truth: It is the actual time when customer interacts with service staff It is the moment of contact when no management has control It is the motivation, skill, tools of the service and expectation, behavior, expectation of the customer determines the quality of the service

Correct Answer: Adventure tourism : to convert the adventure into pleasure for the purpose of tourism business Attraction : Anything/object/activity, which attracts tourists and attach with it Amenities : Extra facilities, service added with attraction, accessibility and accommodation to create tourism It includes trust, friendship, hospitality, etc Back of the house : Staffs who are not directly involved in providing service Guests rarely interact with them

Correct Answer: Channel of communication : It is a floe of communication within a department Skipper : This term is used for the status of a room, which indicates that a guest has left the hotel room without arranging to settle his or her account Sundry Services :These are the extra services, which are provided to the guests For eg message, handling of guests

Correct Answer: Continuously rendered services are those services, which are prepared and provided only to the customers who are physically present This kind of service is not finished in instant time; it is a process, which is extended to a time limit It is a kind of face-to-face interaction For example reservation service, restaurant service, massage, etc

Correct Answer: deciding what is most important

Explanation:

Always prioritize by what's most important to what is less important to us to reach our goals as soon as possible.

Correct Answer: If I am chosen for this position, I?ll use my first 30 days in understanding my role carefully in terms of the contribution to the industry and increasing the overall profitability I?ll sit with my line manager and other juniors to realize what has already been finished and what its impact has been From there on, I?ll formulate my strategy to development in close conjunction with managers and see that it is perfectly implemented

Correct Answer: I like new challenges and fortunate to develop As long as I keep doing these, I don?t think I?ll need to alter I?d like to consider that this relationship lasts for many years However, I haven?t set a period of time limit as such

Correct Answer: State that you are quite happy with your career progress barring few mistakes that could be avoided Highlight some of mistakes you committed and how you have rectified them While answering, you should take all responsibilities for where you are, how you?ve gotten there, where you are going?and you harbor no regrets

Correct Answer: All my bosses enchanted some skills worth learning I have always used to learn something new from them along with my ex-boss