How would you improve upon our product/ company?

Correct Answer: Product formation : It can be defined as putting different products and services together to form a product for the satisfaction of customer For eg Hospitality is a product formation which is not made from a single item Service brigade : Team of staffs involved in providing service The Moment of Truth: It is the actual time when customer interacts with service staff It is the moment of contact when no management has control It is the motivation, skill, tools of the service and expectation, behavior, expectation of the customer determines the quality of the service

Correct Answer: Adventure tourism : to convert the adventure into pleasure for the purpose of tourism business Attraction : Anything/object/activity, which attracts tourists and attach with it Amenities : Extra facilities, service added with attraction, accessibility and accommodation to create tourism It includes trust, friendship, hospitality, etc Back of the house : Staffs who are not directly involved in providing service Guests rarely interact with them

Correct Answer: Channel of communication : It is a floe of communication within a department Skipper : This term is used for the status of a room, which indicates that a guest has left the hotel room without arranging to settle his or her account Sundry Services :These are the extra services, which are provided to the guests For eg message, handling of guests

Correct Answer: Continuously rendered services are those services, which are prepared and provided only to the customers who are physically present This kind of service is not finished in instant time; it is a process, which is extended to a time limit It is a kind of face-to-face interaction For example reservation service, restaurant service, massage, etc

Correct Answer: Hospitality actually means, taking care of guests in the best possible way Organizing, providing services and looking care after guests is included in it It means friendly and generous treatment of guests Hospitality industry includes all companies involved in providing services for guests They provide more mental satisfaction than tangible objects

Correct Answer: The purpose of this question is to check your adaptability and flexibility Did you feel victimized? this question by mentioning the change that was made but the main focus should be on how you adjusted in that situation and the results you achieved afterwards For example you can say something like, ?Being an early joiner in the marketing team, I opened a lot of new customer accounts Over the time the team grew and we had more people in the team opening more accounts At one point of time, we had to re-distribute the accounts area wise so that a particular territory can be allotted to each one of us This re-distribution meant loss of my high performing accounts and a requirement to develop new accounts in the assigned territory Initially, it looked difficult but I could understand the need for this re-distribution and saw more opportunities for the company and myself I introduced my colleagues to the old accounts I held and started strategizing for better ways to tap the new territory Within 6 months, I could develop 50 new accounts with the help of new strategy Usually we would achieve this result in 9 months to a year?

Correct Answer: deciding what is most important

Explanation:

Always prioritize by what's most important to what is less important to us to reach our goals as soon as possible.

Correct Answer: If I am chosen for this position, I?ll use my first 30 days in understanding my role carefully in terms of the contribution to the industry and increasing the overall profitability I?ll sit with my line manager and other juniors to realize what has already been finished and what its impact has been From there on, I?ll formulate my strategy to development in close conjunction with managers and see that it is perfectly implemented

Correct Answer: I like new challenges and fortunate to develop As long as I keep doing these, I don?t think I?ll need to alter I?d like to consider that this relationship lasts for many years However, I haven?t set a period of time limit as such

Correct Answer: State that you are quite happy with your career progress barring few mistakes that could be avoided Highlight some of mistakes you committed and how you have rectified them While answering, you should take all responsibilities for where you are, how you?ve gotten there, where you are going?and you harbor no regrets