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Home Interview Hospitality See What Others Are Saying!
  • Question
  • What is Product formation, Service brigade and The Moment of Truth?


  • Correct Answer
  • Product formation : It can be defined as putting different products and services together to form a product for the satisfaction of customer For eg Hospitality is a product formation which is not made from a single item Service brigade : Team of staffs involved in providing service The Moment of Truth: It is the actual time when customer interacts with service staff It is the moment of contact when no management has control It is the motivation, skill, tools of the service and expectation, behavior, expectation of the customer determines the quality of the service 


  • More questions

    • 1. Fixed Foreign Exchange rate can be changed by

    • Options
    • A. SEBI
    • B. Ministry of Finance
    • C. RBI
    • D. All of the above
    • Discuss
    • 2. The shortcut key to quit from tally is

    • Options
    • A. CTRL + Q
    • B. CTRL + ESC
    • C. CTRL + T
    • D. CTRL + P
    • Discuss
    • 3. Where can you define the icon for your Activity ?
    • Discuss
    • 4. A website main page is called

    • Options
    • A. start page
    • B. bookmark
    • C. search page
    • D. browser page
    • Discuss
    • 5. Standard deviation measures which type of risk?

    • Options
    • A. Non diversifiable
    • B. Economic
    • C. Systematic
    • D. Total
    • Discuss
    • 6. Explain What is the difference between debenture holders and creditors?
    • Discuss
    • 7. Who is responsible for maintaining the Accounts receivable in an organization?
    • Discuss
    • 8. What are the components of DataStage?
    • Discuss
    • 9. Credit sales are recorded as

    • Options
    • A. Accounts Receivable
    • B. Accounts Payable
    • C. Both A & B
    • D. None of the above
    • Discuss
    • 10. Which of the following is not a function of a Warehouse?

    • Options
    • A. Ensuring Profit
    • B. Stabilisation in price
    • C. Risk-bearing
    • D. Storage
    • Discuss


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