How would you deal with an angry client/customer?

Correct Answer: The Remedy Action Request System, also realize as Remedy or Action Request System, is a client-server trouble ticketing function produced by BMC and used by companies to track internal issues and customer-reported problems If a client calls customer service to report a service trouble, such as telephone problems or internet access, the customer service support agent would open a Remedy ticket Treatment then routes the ticket to the proper trouble queue and team responsible for resolving the issue

Correct Answer: If he was unable to make his shift, I would find a replacement, and stay until the replacement came in

Correct Answer: Like many other profession, customer service jobs have work ethics and rules that must be obeyed With this, stick to the complaint procedure Tell them we don?t need to rush things and submit complaints to highest official Instead, approach the team leader first, the administrator and so on

Correct Answer: That would depend on what kind of a rapport I had with him If I felt comfortable, I would probably mention that being rude is probably going to be bad for him in the long run, since unhappy customers reflect badly on the sales associate Otherwise, I would mention to the supervisor what I had witnessed, and let him handle it

Correct Answer: Anger to me means loss of control I do not lose discipline When I get pressured,I step back, I will take a long breath, thoughtfully think through the situation and then start to formulate a course of action For example, when I am given multiple projects to complete in a short period of time, rather than feeling frustrated, I come up with an approach for the way how to finish the work in a consistent, methodical manner that will not overwhelm me

Correct Answer: this with confidence Look straight into the eyes of the interviewer and tell them that the path we chose prohibits us from expressing our anger Anger to anger isn?t a healthy response Instead, calmness and composure is a must

Correct Answer: Our response to this shouldn?t be a negative one Instead, affirm the interviewers that we can work with a team or even individually It does not matter if we are team member or a team leader, as long as we tell them what we can do then it surely helps

Correct Answer: Good customer service means having thorough knowledge of your inventory, experience with your products, and being able to help customers make the best choices for them

Correct Answer: "Well, I bring nearly 5 years of customer service involvement to the group, I really have a good time for helping others, and I have also finished advanced certification courses The combination of my work experience and knowledge make me courageous that I will be a really good fit for this role"

Correct Answer: In asking the question, the interviewer is really looking at two components of qualifications Qualifications received from a school setting and qualifications concerning beyond experience within the customer service area This will help in figuring out how appropriate the interviewee is for the position for which they have applied The applicants should outline their his/her academic qualifications relevant to the job After this, they need to point out the experience they have achieved from last jobs This should be carried out in a way that demonstrates the application of theory to realistic skills, focused on handling real life situations