You are scheduled to leave at 6 pm. Your replacement worker doesn't show up. What would you do?

Correct Answer: Like many other profession, customer service jobs have work ethics and rules that must be obeyed With this, stick to the complaint procedure Tell them we don?t need to rush things and submit complaints to highest official Instead, approach the team leader first, the administrator and so on

Correct Answer: That would depend on what kind of a rapport I had with him If I felt comfortable, I would probably mention that being rude is probably going to be bad for him in the long run, since unhappy customers reflect badly on the sales associate Otherwise, I would mention to the supervisor what I had witnessed, and let him handle it

Correct Answer: Anger to me means loss of control I do not lose discipline When I get pressured,I step back, I will take a long breath, thoughtfully think through the situation and then start to formulate a course of action For example, when I am given multiple projects to complete in a short period of time, rather than feeling frustrated, I come up with an approach for the way how to finish the work in a consistent, methodical manner that will not overwhelm me

Correct Answer: When asking this question, an employer is n?t interested who you find it difficult to work with They want to know what you do to ensure an effective working relationship with such individuals A possible answer for this question could be: ?I get on with all types of people, but get frustrated when working with those who don?t share my work ethic" In these situations, I find that by developing a good rapport the person, letting them know how important their contribution is to getting the job done, and appealing to their better nature???things get done?

Correct Answer: Apply the RM process to situations where serious injury might occur

Explanation:

Apply the RM process to situations where serious injury might occur is not a RM (Risk Management) principle.

 

Risk Management :: A decision-making process for managing day-to-day schedules when there are conflicts.

Correct Answer: The Remedy Action Request System, also realize as Remedy or Action Request System, is a client-server trouble ticketing function produced by BMC and used by companies to track internal issues and customer-reported problems If a client calls customer service to report a service trouble, such as telephone problems or internet access, the customer service support agent would open a Remedy ticket Treatment then routes the ticket to the proper trouble queue and team responsible for resolving the issue

Correct Answer: Don?t take it to heart : Mind, the client is not angry with you, they are displeased with the work of your product or for showing the quality of service that you provide Your personal emotions are beside the factor Find a solution: Once you understand why the purchaser is unhappy, it is time to provide a solution Ask him what he feels should be completed or put forward your own truthful and realistic solution to the problem In maximum cases, that?s all the customer is searching out ?and may bring about providing some degree of satisfaction

Correct Answer: this with confidence Look straight into the eyes of the interviewer and tell them that the path we chose prohibits us from expressing our anger Anger to anger isn?t a healthy response Instead, calmness and composure is a must

Correct Answer: Our response to this shouldn?t be a negative one Instead, affirm the interviewers that we can work with a team or even individually It does not matter if we are team member or a team leader, as long as we tell them what we can do then it surely helps

Correct Answer: Good customer service means having thorough knowledge of your inventory, experience with your products, and being able to help customers make the best choices for them