Rate Yourself 1-10?

Correct Answer: The aim of a group or party must be ? The mission or purpose of the group - what business they are in ? The vision or direction they are headed - often expressed as the impact they want to have distinct from their purpose ? The strategies for how they will get from where they are today to where they are headed; these are broadly stated, like a 50,000-foot overview, and are typically few in number, usually no more than 3-5 key areas of focus ? The goals and objectives for how the strategies will be implemented; these are sometimes referred to as tactics or operational plans; there is usually no specific limit on the number of these, and they are more specific and not so far out in the future, often 1-2 years or less

Correct Answer: Before you go for a job at a call center you should know that the focus of the job here is ?voice? which needs you to be on phone for quite a long time So, the interviewer expects a ?Yes? as an answer to this question

Correct Answer: Relate the qualities you have to the requirements of a call center job like, good command over the language(English), team working capabilities, patience, good listening skills etc and say that you think, these skills will make you successful in the industry Also, talk about the prospects for the industry and how you think you can grow with it

Correct Answer: Call center is a subset of BPO

Correct Answer: A center equipped to handle a large volume of telephone calls These calls could be the calls coming in from customers for service or support or these could be the calls that call center executives make to the customers for marketing There are mainly two types of call centers : a) Inbound call centers ? Inbound call centers are those which receive support or service calls from customers usually on a toll free number For eg when you call up a bank to check the status of your request for credit card, it is an inbound call b) Outbound call centers ? Outbound call centers are those in which the call center executives make calls to the customers These calls are usually made to generate the leads or sales For eg when you receive a call from a bank offering you a personal loan, it is an outbound call

Correct Answer: The interviewer wants to know what motivates you If you can relate an example of a job or project when you were excited, the interviewer will get an idea of your preferences Eg: "I was very satisfied in my last job, because I worked directly with the customers and their problems; that is an important part of the job for me"

Correct Answer: Motivation means to arouse your hidden qualities and use them against something to overcome As only motivation makes you successful in life, Without motivation one is like without any goal in life Motivation is the only factor that could even make an adrift person to become successful

Correct Answer: Yes, I've worked with someone whom I found difficult to like as a person However, when I focused on the skills they brought to the job, their ability to solve problems and the two things I did appreciate, slowly my attitude towards them changed We were never friends, but we did work well together

Correct Answer: Answer

Correct Answer: Tell us about a time when you missed a deadline (or) Let's discuss a time when you missed a significant deadline If you answer something like "You never missed a deadline" Most interviewers will immediately conclude you are not experienced and may also feel you are lying Approach - It is absolutely necessary to accept that you have missed a deadline and give reasons how you resolved and what you learned from it This will demonstrate your experience You could say in one of the first projects earlier in your career you missed an important deadline and made the boss very upset It was a great learning experience and after doing some introspection, you realized, you could have done better planning, prioritization and communication Now, you use special tools, processes and methods to address these issues Now your team, colleagues and management are always up to date so no surprises arise on meeting deadlines Below are few things you may emphasize on in your response Effective planning Procedural Improvements Better Prioritization Open communication Better Status reporting