What is a call center?What are the different types of call centers?

Correct Answer: Inbound customer service agents handle incoming calls from customers for: - Requests for help - Inquiries or requests for information - Placing orders, in product purchases - Applications for services - Filing complaints Outbound customer service agents make calls to random potential customers to sell a service or product These agents can also be called as telemarketing executives

Correct Answer: Say ?Yes? if you have made up your mind to work for a call center Call centers would usually work 24 X 7 which needs some executives to be always present in the center This means that you would need to work in shifts

Correct Answer: The purpose of this question is to see if you already have some experience of working at a call center If so, tell the interviewer about your experiences and what you learnt there If you do not have a work experience, don?t panic, stay calm and say ?I don?t have a first hand experience of working at a call center but this is what I know about them and I look forward to work for one?

Correct Answer: There are mainly four reasons for a company to outsource its call center: a) Cost saving b) Focus on core activities c) Access to special enterprise which has expertise in the domain d) Other resource related reasons like relieving resource constraints, reducing staff

Correct Answer: This question focuses to check your ability to handle situations Do not answer this question with anything that states retaliation Talk about handling the situation with patience and relaxed mind set You can answer it as ? If the customer on the other side of the phone line is angry i will first try calming him and ask him his/her problem After that I will try sufficing the best solution keeping in mind his problem In this sector customer satisfaction is very important and thus it will be my primary goal

Correct Answer: Call center is a subset of BPO

Correct Answer: Relate the qualities you have to the requirements of a call center job like, good command over the language(English), team working capabilities, patience, good listening skills etc and say that you think, these skills will make you successful in the industry Also, talk about the prospects for the industry and how you think you can grow with it

Correct Answer: Before you go for a job at a call center you should know that the focus of the job here is ?voice? which needs you to be on phone for quite a long time So, the interviewer expects a ?Yes? as an answer to this question

Correct Answer: The aim of a group or party must be ? The mission or purpose of the group - what business they are in ? The vision or direction they are headed - often expressed as the impact they want to have distinct from their purpose ? The strategies for how they will get from where they are today to where they are headed; these are broadly stated, like a 50,000-foot overview, and are typically few in number, usually no more than 3-5 key areas of focus ? The goals and objectives for how the strategies will be implemented; these are sometimes referred to as tactics or operational plans; there is usually no specific limit on the number of these, and they are more specific and not so far out in the future, often 1-2 years or less

Correct Answer: I think its 8 because even if i have strength i still have weaknesess