Difficulty: Easy
Correct Answer: lower management level
Explanation:
Introduction / Context:
Classical management theory distinguishes planning, organizing, staffing, directing (leading), and controlling. While all managers perform each function to some extent, the relative emphasis changes by level. Understanding this distribution helps in designing training, dashboards, and information flows that match the needs of supervisors versus executives.
Given Data / Assumptions:
Concept / Approach:
At the lower management level (supervisors, team leads), the job is inherently people-intensive: scheduling shifts, providing instructions, resolving immediate issues, coaching, and ensuring standard work. Middle managers balance directing with coordination and tactical planning. Top management deals more with strategy, structure, and external relationships, so less time is spent on daily directing of individuals.
Step-by-Step Solution:
Verification / Alternative check:
Organizational behavior literature shows supervisors devote the majority of time to directing, feedback, and real-time problem-solving with their teams.
Why Other Options Are Wrong:
Top and middle managers do direct people, but a smaller proportion of their time is spent on day-to-day directing relative to lower-level supervisors.
Common Pitfalls:
Assuming executives engage primarily in directing; overlooking the coaching and coordination burden at the shop-floor or service-desk level.
Final Answer:
lower management level
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