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ITIL Certification
What is the best definition of an Incident Model?
A type of Incident involving a standard (or model) type of Configuration Item (CI)
A set of pre-defined steps to be followed when dealing with a known type of Incident
The template used to define the Incident logging form used to report Incidents
An Incident that is easy to solve
Correct Answer:
A set of pre-defined steps to be followed when dealing with a known type of Incident
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ITIL Certification
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