Curioustab
Aptitude
General Knowledge
Verbal Reasoning
Computer Science
Interview
Take Free Test
Aptitude
General Knowledge
Verbal Reasoning
Computer Science
Interview
Take Free Test
Home
»
Certification
»
ITIL Certification
What is the best definition of an Incident Model?
A type of Incident involving a standard (or model) type of Configuration Item (CI)
A set of pre-defined steps to be followed when dealing with a known type of Incident
The template used to define the Incident logging form used to report Incidents
An Incident that is easy to solve
Correct Answer:
A set of pre-defined steps to be followed when dealing with a known type of Incident
← Previous Question
Next Question→
More Questions from
ITIL Certification
A user reports a PC problem to the Service Desk. A Service Desk representative determines that the PC is defective and indicates that according to the services catalogue, the PC will be replaced within three hours. Which ITIL process is responsible for having this user's PC replaced within three hours?
The BEST definition of an event is?
What is the main reason for establishing a baseline?
The ITIL V3 core is best described as?
Which of the following is Not a Function?
Incident Management has a value to the business by?
Which entity owns ITIL now?
Why should monitoring and measuring be used when trying to improve services?
The Information Security Policy should be available to which groups of people?
Which ITIL process has the objective of helping to monitor the IT services by maintaining a logical model of the IT infrastructure and IT services?
Discussion & Comments
No comments yet. Be the first to comment!
Posting…
Name
Comment
Post Comment
Join Discussion
Discussion & Comments