Situation–Reaction (Handling an undesirable demand)\nWhen someone demands something undesirable from you, how should you respond most appropriately?

Difficulty: Easy

Correct Answer: always try to explain your inability to meet the demand

Explanation:


Introduction / Context:
Interpersonal conflicts often arise when unreasonable or unethical demands are placed on us. The goal is to choose a response that is ethical, safe, and effective without escalating the conflict.



Given Data / Assumptions:


  • An undesirable demand is made of you.
  • No immediate threat of violence is stated.
  • Professional/personal relationships may matter.


Concept / Approach:
Assertive communication—clear, calm, and respectful refusal—generally resolves such situations best. It preserves dignity on both sides and documents boundaries.



Step-by-Step Solution:


1) State that you cannot comply and briefly explain why (ethical, policy, feasibility).2) Offer an alternative if appropriate (what you can do).3) Maintain composure; avoid insults or threats.


Verification / Alternative check:
Avoidance (A/B) may delay but not resolve the issue; retaliation (D) escalates risk and is unprofessional.



Why Other Options Are Wrong:
Options A/B abdicate responsibility; option D invites conflict and potential harm.



Common Pitfalls:
Over-explaining (which can provoke argument) or reacting emotionally.



Final Answer:
always try to explain your inability to meet the demand

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