Situation–Reaction (Handling an undesirable demand) When someone demands something undesirable from you, how should you respond most appropriately?
-
Aalways try to avoid the man
-
Bneglect the person and leave the place
-
Calways try to explain your inability to meet the demand
-
Dtry to teach him a lesson, so that he does not repeat the same behaviour
-
ENone of these
Answer
Correct Answer: always try to explain your inability to meet the demand
Explanation
Introduction / Context:Interpersonal conflicts often arise when unreasonable or unethical demands are placed on us. The goal is to choose a response that is ethical, safe, and effective without escalating the conflict.
Given Data / Assumptions:
- An undesirable demand is made of you.
- No immediate threat of violence is stated.
- Professional/personal relationships may matter.
Concept / Approach:Assertive communication—clear, calm, and respectful refusal—generally resolves such situations best. It preserves dignity on both sides and documents boundaries.
Step-by-Step Solution:
1) State that you cannot comply and briefly explain why (ethical, policy, feasibility).2) Offer an alternative if appropriate (what you can do).3) Maintain composure; avoid insults or threats.Verification / Alternative check:Avoidance (A/B) may delay but not resolve the issue; retaliation (D) escalates risk and is unprofessional.
Why Other Options Are Wrong:Options A/B abdicate responsibility; option D invites conflict and potential harm.
Common Pitfalls:Over-explaining (which can provoke argument) or reacting emotionally.
Final Answer:always try to explain your inability to meet the demand