ITIL Certification problems
- 1. What is the main reason for establishing a baseline?
Options- A. For knowing the cost of services provided
- B. For roles and responsibility to be clear
- C. To standardize operation
- D. For later comparison Discuss
Correct Answer: For later comparison
- 2. The ITIL V3 core is best described as?
Options- A. An Operations Lifecycle
- B. A Service Lifecycle
- C. An IT Management Lifecycle
- D. An Infrastructure Lifecycle Discuss
Correct Answer: A Service Lifecycle
- 3. Which of the following is Not a Function?
Options- A. Incident Management
- B. Technical Management
- C. Service Desk
- D. Application Management Also asked in: Software Architect, Project Manager, IT Trainer, Database Administrator, Analyst
Correct Answer: Incident Management
- 4. Incident Management has a value to the business by?
Options- A. Helping to control infrastructure cost of adding new technology
- B. Helping to align people and process for the delivery of service
- C. Contributing to the reduction of impact
- D. Enabling users to resolve Problems Discuss
Correct Answer: Contributing to the reduction of impact
- 5. Which entity owns ITIL now? Also asked in: IT Trainer, Network Engineer, Project Manager, Software Architect
Correct Answer: ITIL (Information Technology Infrastructure Library) is owned by Axelos since, 2013
- 6. Why should monitoring and measuring be used when trying to improve services?
Options- A. To validate, direct, justify and intervene
- B. To validate, measure, monitor and change
- C. To validate, plan, act and improve
- D. To validate, assign resources, purchase technology and train people Discuss
Correct Answer: To validate, direct, justify and intervene
- 7. The Information Security Policy should be available to which groups of people?
Options- A. Senior business managers and all IT staff
- B. Information Security Management staff only
- C. All customers, users and IT staff
- D. Senior business managers, IT executives and the Security Manager Discuss
Correct Answer: All customers, users and IT staff
- 8. Which ITIL process has the objective of helping to monitor the IT services by maintaining a logical model of the IT infrastructure and IT services?
Options- A. Capacity Management
- B. Change Management
- C. Configuration Management
- D. Financial Management for IT services Discuss
Correct Answer: Configuration Management
- 9. Of which ITIL process are Reliability, Serviceability and Maintainability components?
Options- A. Service Level Management
- B. Problem Management
- C. Availability Management
- D. IT Service Continuity Management Discuss
Correct Answer: Availability Management
- 10. The main objective of Service Level Management is
Options- A. To ensure that an agreed level of IT service is provided for all current IT services
- B. To create and populate a Service Catalogue
- C. To ensure that sufficient capacity is provided to deliver the agreed performance of services
- D. To carry out the Service Operations activities needed to support current IT services Also asked in: Database Administrator, IT Trainer, Network Engineer, Project Manager, Software Architect
Correct Answer: To ensure that an agreed level of IT service is provided for all current IT services
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