On a Windows 2000 file server using NTFS quotas with a 100 MB default limit (deny disk space when exceeded), a user receives “The disk is full or too many files are open” when saving to her home folder. The IN_PROGRESS share is on the same NTFS volume. What should she do to save the document?

Introduction / Context:
Windows 2000 NTFS quotas can enforce per-user storage limits and deny additional disk space when users exceed their thresholds. When a user hits the hard quota limit, write operations fail with “disk is full” errors even though the physical disk may have free space. Understanding how quotas are measured and enforced is key to resolving the error quickly.

Given Data / Assumptions:

• Default quota limit: 100 MB with “Deny disk space” enabled.
• User’s home folder and the IN_PROGRESS share reside on the same NTFS volume.
• Quota accounting is per user per volume.

Concept / Approach:
To resume saving, the user must reduce her quota consumption on that volume. Moving files to another folder on the same volume does not change her quota usage. NTFS quotas in Windows 2000 calculate usage by file ownership and logical size; compression does not necessarily reduce counted usage for quota purposes. Changing ACLs to give other users control does not transfer ownership automatically and is inappropriate. The practical fix is to delete or archive files off the volume (or to another volume) so that her usage drops below 100 MB.

Step-by-Step Solution:

Verification / Alternative check:
After cleanup, the save should succeed; confirm quota usage is below the threshold. Administrators may grant a higher limit or create per-user exceptions if justified.

Why Other Options Are Wrong:

• Compress files: quota typically counts logical size; compression may not help.
• Change security: does not affect ownership or quota accounting meaningfully.
• Move to IN_PROGRESS: same volume, same quota usage.
• None of above: incorrect because removing/reducing files below 100 MB is the fix.

Common Pitfalls:
Assuming any free disk space equals quota availability; moving files within the same volume; expecting compression to lower quota usage when quotas count uncompressed logical size.

Final Answer:
Remove files from her home folder until the total uncompressed file size is less than 100 MB.