Which of the following is not a theme of Enhanced Access and Service Excellence-5.0 (EASE-5.0)?

### Concept & EASE 5.0 Reforms Enhanced Access and Service Excellence (EASE) is a common reform agenda for Public Sector Banks (PSBs) in India, aimed at institutionalizing clean and smart banking. ### Step-by-Step Solution * The broad themes of the EASE reform agenda typically revolve around strategic areas designed to improve bank performance, including Business growth, Profitability, Risk management, and Customer Service. * **Know Your Customer (KYC):** This is a mandatory compliance and identity verification process prescribed by the RBI. It is a baseline operational requirement, not a broad strategic "theme" of the EASE 5.0 reform agenda. ### Exam Strategy & Shortcut When looking for the "odd one out" in broad strategic reform themes, eliminate the options that represent specific, day-to-day mandatory compliance procedures like KYC. ### Common Pitfall Assuming KYC is a theme because EASE heavily emphasizes customer service and digital onboarding. While important, KYC is a standard regulatory protocol, not a high-level EASE focus area. ### Final Answer Therefore, the correct answer is **Know Your Customer**.