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Statement: The Secretary lamented that the electronic media was losing its credibility and that it should try to regain it by establishing better communications with the listeners and the viewers. He also emphasised the need for training to improve the functioning. Courses of Action: Efforts should be made to get organised feed back on the programme. The critical areas in which the staff requires training should be identified.

Correct Answer: Both I and II follow

Explanation:

Clearly, both the courses directly follow from the pre-requisites mentioned in the statement.

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