Question 1

How do you go about familiarizing yourself with the products you sell?

Accepted Answer

Retail products often change seasonally Can you quickly update yourself on all the new information so you can be prepared to sell the new inventory to customers as soon as it lands on the shelf

Question 2

Describe a time where customer wasn’t happy and what did you do to change it?

Accepted Answer

There’s no doubt that working in retail you will encounter an unhappy, disgruntled, or difficult customer Learning to hold in your personal feelings, addressing empathy for customers, and representing the company well in order to keep customers coming back are all important skills recruiters will look for when assessing how you deal with uncomfortable situations

Question 3

As a supervisor for a wholesale market, what actions would you take to increase the profit?

Accepted Answer

Applicant should answer that as a wholesaler; he/she would interview the suppliers of wholesale market and negotiate the prices, discounts, transportation arrangements, and credit terms Oversee the distribution of merchandize to different outlets and maintain adequate stock levels Establish a good rapport with suppliers and supervise the retail outlet markets to get a better knowledge of supply chain management

Question 4

As a Supervisor, how would you plan your financials for your budget?

Accepted Answer

Applicant should answer that as a supervisor he/she would analyze actual spend vs forecast and plan future sales and retail storage Provide sales adjustments/discounts reporting and analysis, which could be helpful in further analysis of the business As a supervisor I would ensure, that I keep a track of all the finances and expenses incurred during the process of transportation, salaries and wages of drivers and other helpers in loading and unloading the goods and services Maintain a ledger for the cost involved in storage and maintenance of goods and services

Question 5

As a wholesaler what are the problems you would face in ensuring the commitment to your retail suppliers?

Accepted Answer

As a wholesaler, applicant should say that he/she would face production problem, growing consumption, not concentrating on important market segment, scale of operations not being proper, delivery to different stores and having some issues with suppliers and not a good relationship with suppliers I would face these problems in reaching the target commitment to suppliers as a wholesaler

Question 6

Are you comfortable offering our charge account to customers?

Accepted Answer

A candidate should not be shy here Someone who tells you that they are uncomfortable when being solicited for proprietary charges by other retailers will not be successful in your organization If that is something that you as a candidate struggle with, make sure that you portray your desire to succeed Tell the employer that it is something that you are gaining skills on, and would love the opportunity to perfect your script

Question 7

How would you go about greeting each customer who comes in the store?

Accepted Answer

If you want bonus points, make sure you address each side of this tricky two-part question The first part is addressing how you make sure you greet each and every customer who enters the store, giving them personal attention The second part is how you would actually greet them – what would you say to them? Would you alert them of your newest products, ask if they’re looking for anything in particular or need guidance while shopping, or alert them to who they can reach out to if they require any assistance in various departments?

Question 8

What previous experience do you have in retail?

Accepted Answer

They want to check that you are familiar with the demands that come with retail jobs This is your chance to show off your experience If you have worked with lots of companies, focus on those that are most similar to the company that you are applying

Question 9

How do you get more retailers / customers for your business? What are the steps you would take?

Accepted Answer

Applicant should answer that being in a wholesale market, he/she would plan and direct advertising and promotional activities to attract more retailer suppliers Promotional activities like posters, contests, coupons, give-away to create extra interest in the purchase of a product or services from customers or retailers

Question 10

How will you make customers feel welcome in our store?

Accepted Answer

Countless potential customers in retail shops go unnoticed every day It is often this attitude of indifference that leads people to shop at other places Make sure that you have a candidate that will meet and greet your customers Interviewees, let your personality shine here Let your interviewer know that you are not afraid to introduce yourself to customers, and that you will not be hiding in the back restocking something

Question 11

What are the things that you need to check in a retail market, as a first line supervisor?

Accepted Answer

Applicant should answer that as a first line supervisor, he/she should directly supervise sales workers in a retail department He/She would get involved in management functions such as purchasing, budgeting, accounting and ensure quality of supply apart from his/her regular supervisor work

Question 12

Have you had experience of locking up a shop and dealing with stock ordering?

Accepted Answer

These are a couple of examples of things that retail staff may be expected to get involved with, and they'll be keen to see how much additional training they might need to provide

Question 13

What experiences have you had in dealing with difficult customers?

Accepted Answer

The reputation of a company controls its profit margins A bad reputation means fewer customers If you cannot handle difficult customers, that would be a major obstacle for you in a job where dealing with irritated members of the public will be routine Start generally but select one incident soon afterwards and describe the outcome of that Be very clear about the circumstance what happened and how you dealt with it, especially how you resolved any tricky issues that arose The key words here are mutual respect, listening to the customer, being calm in the face of irritation and concluding the situation positively

Question 14

Can you tell of a time when you provided excellent customer service?

Accepted Answer

Actually Here is asking for providing service, in which way and in which time we are able to serve the customer with flexibility and with relatively therefore we can say that at the time of service we are able to serve but from their rise a question:- if the organization is working properly for 24 hrs then what about the service? ence we can say that in the time which m there otherwise we serve with corporative way

Question 15

What did you enjoy most and least in your last retailing job?

Accepted Answer

i enjoy the most learning new things like staff management,motivation,management,smart working etc i enjoy the least free timing during my job

Retail Questions