Question 1

A co-worker is rude to customers, what would you do?

Accepted Answer

That would depend on what kind of a rapport I had with him If I felt comfortable, I would probably mention that being rude is probably going to be bad for him in the long run, since unhappy customers reflect badly on the sales associate Otherwise, I would mention to the supervisor what I had witnessed, and let him handle it

Question 2

If you have anything against the company’s policy, what should you do?

Accepted Answer

Like many other profession, customer service jobs have work ethics and rules that must be obeyed With this, stick to the complaint procedure Tell them we don’t need to rush things and submit complaints to highest official Instead, approach the team leader first, the administrator and so on

Question 3

You are scheduled to leave at 6 pm. Your replacement worker doesn't show up. What would you do?

Accepted Answer

If he was unable to make his shift, I would find a replacement, and stay until the replacement came in

Question 4

Tell me what you know about a Remedy ticketing system?

Accepted Answer

The Remedy Action Request System, also realize as Remedy or Action Request System, is a client-server trouble ticketing function produced by BMC and used by companies to track internal issues and customer-reported problems If a client calls customer service to report a service trouble, such as telephone problems or internet access, the customer service support agent would open a Remedy ticket Treatment then routes the ticket to the proper trouble queue and team responsible for resolving the issue

Question 5

How would you deal with an angry client/customer?

Accepted Answer

Don’t take it to heart : Mind, the client is not angry with you, they are displeased with the work of your product or for showing the quality of service that you provide Your personal emotions are beside the factor Find a solution: Once you understand why the purchaser is unhappy, it is time to provide a solution Ask him what he feels should be completed or put forward your own truthful and realistic solution to the problem In maximum cases, that’s all the customer is searching out —and may bring about providing some degree of satisfaction

Question 6

If a customer is agitated, how would you handle that?

Accepted Answer

this with confidence Look straight into the eyes of the interviewer and tell them that the path we chose prohibits us from expressing our anger Anger to anger isn’t a healthy response Instead, calmness and composure is a must

Question 7

Customer service representatives usually work with a team. How do you see yourself working with a team, and what role would be playing?

Accepted Answer

Our response to this shouldn’t be a negative one Instead, affirm the interviewers that we can work with a team or even individually It does not matter if we are team member or a team leader, as long as we tell them what we can do then it surely helps

Question 8

What is good customer service?

Accepted Answer

Good customer service means having thorough knowledge of your inventory, experience with your products, and being able to help customers make the best choices for them

Question 9

Why should we hire you for this Customer Service Role?

Accepted Answer

"Well, I bring nearly 5 years of customer service involvement to the group, I really have a good time for helping others, and I have also finished advanced certification courses The combination of my work experience and knowledge make me courageous that I will be a really good fit for this role"

Question 10

What relevant qualifications do you have?

Accepted Answer

In asking the question, the interviewer is really looking at two components of qualifications Qualifications received from a school setting and qualifications concerning beyond experience within the customer service area This will help in figuring out how appropriate the interviewee is for the position for which they have applied The applicants should outline their his/her academic qualifications relevant to the job After this, they need to point out the experience they have achieved from last jobs This should be carried out in a way that demonstrates the application of theory to realistic skills, focused on handling real life situations

Question 11

A customer is repeatedly using abusive language, but he has a valid point; what would you do?

Accepted Answer

Reply I agree with Your answer and I am so sorry you've got been disappointed Let's find a solution to work this out statement let's thrusting you and the person as a group working together to solve the issue

Question 12

What would be the most important service skill that you would need to have in your day to day business?

Accepted Answer

1Patience:If you deal with clients on a daily basis, be certain to stay patient when they come to you confused and frustrated, but also be clear to take the time to truly find out what they need — they'd rather get good service than be rushed out the door! 2 Attentiveness: The capacity to surely listen to customers is so crucial for presenting extremely good service for a number of reasons 3Communication Skills: When it comes to crucial points that you want to relay clearly to customers, keep it easy and leave not anything to doubt 4Knowledge of the Product: Not knowing your product from front-to-back, you might not know how to solve customer issues when they run into problems 5Willingness to Learn: Those who don't show to enhance skills what they do, whether it's helping customers, marketing businesses, or building products, will get left behind by the people willing to put money into their skills 6Ability to Use "Positive Language": Without positive language: "I cannot get you that product until next month; it is back-ordered and unavailable presently" With positive language: "That brand will be available coming month I can place the order for you immediately and make sure that it is posted to you as soon as it reaches our war

Question 13

How would you handle negative feedback from a customer?

Accepted Answer

Ask for time: Unless the negative feedback matters something that is right-on-the-spot fixable, it’s correct to ask for time to consider what your customer has told you This provides several advantages It defuses the immediate situation It tells the other person that you deal with their feedback important sufficient that you want to keep in mind it cautiously and calmly And it allows you to assume through the accuracy of what you’ve been informed, perhaps checking out its validity with others

Customer Service Questions