Customer Service Questions

• A co-worker is rude to customers, what would you do?
• If you have anything against the company’s policy, what should you do?
• You are scheduled to leave at 6 pm. Your replacement worker doesn't show up. What would you do?
• Tell me what you know about a Remedy ticketing system?
• How would you deal with an angry client/customer?
• If a customer is agitated, how would you handle that?
• Customer service representatives usually work with a team. How do you see yourself working with a team, and what role would be playing?
• What is good customer service?
• Why should we hire you for this Customer Service Role?
• What relevant qualifications do you have?
• A customer is repeatedly using abusive language, but he has a valid point; what would you do?
• What would be the most important service skill that you would need to have in your day to day business?
• How would you handle negative feedback from a customer?