Inkjet printers: What is the most common paper-tray–related cause of feed problems and jams?

Introduction / Context:
Paper feed issues are among the most frequent inkjet printer service calls. The tray and feed path contain rubberized rollers and separation pads that wear and glaze over time, leading to misfeeds, multiple-sheet pulls, or no pick at all. Understanding the most common culprit streamlines maintenance and repairs.

Given Data / Assumptions:

• An inkjet printer shows irregular feeding or fails to pick paper from the tray.
• There is no evidence of severe mechanical damage.
• Media is standard office paper within weight specifications.

Concept / Approach:
Pick-up rollers provide the initial traction to pull a sheet from the tray. Over time, their surface hardens or becomes contaminated with dust and paper fibers, reducing friction. This is the leading cause of feed failures. While misalignment can contribute, the first-line fix is to inspect, clean, or replace the pick roller and, when present, the separation pad.

Step-by-Step Solution:

Verification / Alternative check:
After roller replacement, the printer should reliably pick single sheets. Persistent issues may indicate tray alignment, sensor flags, or foreign objects deeper in the paper path.

Why Other Options Are Wrong:

• Inconsistent printing: Refers to image quality, not feed mechanics.
• Misalignment of the sheet feeder: Possible but less common than roller wear.
• Paper jamming on the ink cartridge: Uncommon failure mode for tray pickup issues.
• None of the above: Incorrect because worn pick-up rollers are a well-known cause.

Common Pitfalls:
Using alcohol (which can dry and crack rollers), ignoring humidity/stock issues, or forgetting to reset the feed counter where applicable.

Final Answer:
malfunctioning pick-up rollers