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  • Question
  • What experiences have you had in dealing with difficult customers?


  • Correct Answer
  • The reputation of a company controls its profit margins A bad reputation means fewer customers If you cannot handle difficult customers, that would be a major obstacle for you in a job where dealing with irritated members of the public will be routine Start generally but select one incident soon afterwards and describe the outcome of that Be very clear about the circumstance what happened and how you dealt with it, especially how you resolved any tricky issues that arose The key words here are mutual respect, listening to the customer, being calm in the face of irritation and concluding the situation positively 


  • Retail problems


    Search Results


    • 1. Have you had experience of locking up a shop and dealing with stock ordering?
    • Discuss
    • 2. What are the things that you need to check in a retail market, as a first line supervisor?
    • Discuss
    • 3. How will you make customers feel welcome in our store?
    • Discuss
    • 4. How do you get more retailers / customers for your business? What are the steps you would take?
    • Discuss
    • 5. What previous experience do you have in retail?
    • Discuss
    • 6. Can you tell of a time when you provided excellent customer service?
    • Discuss
    • 7. What did you enjoy most and least in your last retailing job?
    • Discuss
    • 8. What is RDBMS? Explain its features.
    • Discuss
    • 9. What is function prototyping? What are its advantages?
    • Discuss
    • 10. Which of the following can't be done with client-side JavaScript?

    • Options
    • A. Sending a form's contents by email
    • B. Storing the form's contents to a database file on the server
    • C. Validating a form
    • D. None of the above
    • Discuss


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