Describe a time where customer wasn?t happy and what did you do to change it?
Correct Answer
There?s no doubt that working in retail you will encounter an unhappy, disgruntled, or difficult customer Learning to hold in your personal feelings, addressing empathy for customers, and representing the company well in order to keep customers coming back are all important skills recruiters will look for when assessing how you deal with uncomfortable situations
Retail problems
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1. How do you go about familiarizing yourself with the products you sell?
Correct Answer: Retail products often change seasonally Can you quickly update yourself on all the new information so you can be prepared to sell the new inventory to customers as soon as it lands on the shelf
Correct Answer: Normally it takes about 22 days to become anorexic, but for some people it can be as little as 16 days or as many as 42 days Of course this depends a little bit on your starting weight/BMI and the health condition of the person
4. Have you ever performed ECG and what it requires?
Correct Answer: By asking this the interviewer wants to know that do you have any touch with ECG or not Sample : ECG is nothing but a Electrocardiogram Yes, i performed ECG test to some patients when i worked as an intern at a named cardiologist ECG procedure, or an ECG scan, an ECG test measures the electrical activity of the heart to ensure that it is functioning properly To perform an electrocardiogram an ECG monitor is required An ECG monitor, device or machine is required to perform an electrocardiogram and provide insight into whether your heart is working normally or not
5. How would you document a patient's medical history?
Correct Answer: Medical record documentation is required to record pertinent facts, findings, and observations about a veteran?s health history including past and present illnesses, examinations, tests, treatments, and outcomes ? The medical record documents the care of the patient and is an important element contributing to high quality care ? An appropriately documented medical record can reduce many of the hassles associated with claims processing ? Medical Records may serve as a legal document to verify the care provided
6. As a supervisor for a wholesale market, what actions would you take to increase the profit?
Correct Answer: Applicant should answer that as a wholesaler; he/she would interview the suppliers of wholesale market and negotiate the prices, discounts, transportation arrangements, and credit terms Oversee the distribution of merchandize to different outlets and maintain adequate stock levels Establish a good rapport with suppliers and supervise the retail outlet markets to get a better knowledge of supply chain management
7. As a Supervisor, how would you plan your financials for your budget?
Correct Answer: Applicant should answer that as a supervisor he/she would analyze actual spend vs forecast and plan future sales and retail storage Provide sales adjustments/discounts reporting and analysis, which could be helpful in further analysis of the business As a supervisor I would ensure, that I keep a track of all the finances and expenses incurred during the process of transportation, salaries and wages of drivers and other helpers in loading and unloading the goods and services Maintain a ledger for the cost involved in storage and maintenance of goods and services
8. As a wholesaler what are the problems you would face in ensuring the commitment to your retail suppliers?
Correct Answer: As a wholesaler, applicant should say that he/she would face production problem, growing consumption, not concentrating on important market segment, scale of operations not being proper, delivery to different stores and having some issues with suppliers and not a good relationship with suppliers I would face these problems in reaching the target commitment to suppliers as a wholesaler
9. Are you comfortable offering our charge account to customers?
Correct Answer: A candidate should not be shy here Someone who tells you that they are uncomfortable when being solicited for proprietary charges by other retailers will not be successful in your organization If that is something that you as a candidate struggle with, make sure that you portray your desire to succeed Tell the employer that it is something that you are gaining skills on, and would love the opportunity to perfect your script
10. How would you go about greeting each customer who comes in the store?
Correct Answer: If you want bonus points, make sure you address each side of this tricky two-part question The first part is addressing how you make sure you greet each and every customer who enters the store, giving them personal attention The second part is how you would actually greet them ? what would you say to them? Would you alert them of your newest products, ask if they?re looking for anything in particular or need guidance while shopping, or alert them to who they can reach out to if they require any assistance in various departments?