India's largest IT services company, Tata Consultancy Services (TCS), has partnered with the Department of Posts in a bid to transform it into a multi-service digital hub, modernise the delivery of mail and packages, enhance customer experience, and launch innovative services that will drive new revenues. In 2013, TCS had announced receiving an over Rs 1,100 crore multi-year contract from the Department of Posts (DoP) for an end-to-end IT modernisation programme. Core System Integration (CSI) program designed and implemented by TCS, involved deploying an integrated ERP (enterprise resource planning) solution that caters to mail operations, finance and accounting, and HR functions, and connects its vast network of more than 150,000 post offices, making this the largest distributed ePostal network in the world. TCS is the same company that, along with the Ministry of External Affairs, revamped India's passport services through the Passport Seva Kendra (PSK) initiative and 'Student Connect'.
