Where computer information systems excel: Computer-based information systems are generally most successful at supporting which type of managerial decision?

Introduction / Context:
Different decision levels demand different information characteristics. Operational control decisions are frequent, structured, and rule-based—making them ideal for computer support. Higher-level decisions are less structured and require judgment, qualitative insight, and external context that systems can support but not replace.

Given Data / Assumptions:

• Control decisions involve monitoring and correcting day-to-day operations.
• Planning/strategic decisions are less frequent and more unstructured.
• “Nonprogrammable” decisions lack clear, repeatable algorithms.

Concept / Approach:
Transaction processing systems and MIS excel at capturing detailed data and producing timely, accurate reports and alerts that trigger operational actions (reorder, schedule, exception handling). These structured decisions map well to programmed logic and thresholds.

Step-by-Step Solution:
Classify decisions by structure: structured (control) vs. semi-structured (planning) vs. unstructured (strategic).Match computer strengths (speed, accuracy, repetition) to structured tasks.Select “control decisions.”

Verification / Alternative check:
Common applications—inventory reorder points, credit holds, production dispatching—demonstrate strong system support for control-level decisions.

Why Other Options Are Wrong:

• Planning/strategic decisions: Systems inform these decisions, but human judgment dominates.
• Nonprogrammable decisions: By definition, not readily codified.
• None: Incorrect because control decisions fit well.

Common Pitfalls:
Expecting dashboards alone to replace strategic thinking; over-automating where nuanced judgment is needed.

Final Answer:
control decisions