Which of the following is the most appropriate approach to carrying out Service Operations?

• The internal IT view is most important as Service Operations has to monitor and manage the infrastructure
• Service Operations should maintain a balance between an internal IT view and an external business view
• IT Operations does not take an internal or external view as they execute processes defined by Service Design
• The external business view is most important as Service Operations is the place where value is realized and the customer obtains the benefit of the services