Workplace judgment — urgent help request: While you are working on a routine assignment, a coworker asks for a few minutes of help to complete an assignment with top priority that must be finished immediately. What is the best action?

Difficulty: Easy

Correct Answer: Help her to complete her assignment and then go back to your work.

Explanation:


Introduction / Context:
Situational judgment questions assess prioritization, teamwork, and organizational awareness. When a true “top priority, must be completed immediately” task appears, well-run teams momentarily reallocate effort to protect the organization’s critical path, especially if your current work is routine and can briefly wait.



Given Data / Assumptions:

  • Your current task is routine (non-urgent).
  • The coworker’s assignment is urgent and top priority, with immediate deadline.
  • A “few minutes” of help is requested—limited scope intervention.
  • Helping will unblock an immediate organizational need.


Concept / Approach:
Apply priority management: address time-sensitive, high-impact work first. Briefly assist the urgent task to completion, then resume your routine task. This approach maximizes team throughput and meets immediate commitments.



Step-by-Step Solution:

1) Identify the highest-priority work stream: the coworker’s urgent deliverable.2) Evaluate the opportunity cost: your assignment is routine and can tolerate a short delay.3) Provide targeted help to complete the urgent assignment.4) Return immediately to your own task once the urgent item is secured.


Verification / Alternative check:
Organizations frequently employ “swarm to green” practices—briefly focusing multiple hands on the most time-critical work. Your swift assistance prevents a potential miss without materially harming your schedule.



Why Other Options Are Wrong:

  • (a): Deflecting wastes time and shirks team responsibility.
  • (b): Delays the urgent task; “as soon as I finish” may be too late.
  • (d): Ignores stated priority, risking organizational failure.
  • None of these: Not needed; (c) is clearly optimal.


Common Pitfalls:

  • Confusing personal task ownership with organizational priorities.
  • Underestimating the compounding impact of brief delays on truly urgent work.


Final Answer:

Help her to complete her assignment and then go back to your work.

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