Which option best describes the business practice of outsourcing in an organizational context?

Difficulty: Easy

Correct Answer: Contracting out certain business processes or services to external vendors instead of performing them internally, usually to reduce costs or gain specialized expertise

Explanation:


Introduction / Context:
Outsourcing is a common strategy used by organizations to manage costs, access specialized skills, and focus on core competencies. It involves using external suppliers to handle processes that were previously done inside the company or that the company has decided not to develop internally. This question asks you to choose the option that most accurately describes outsourcing in a business context, separating it from other unrelated practices such as remote work or relocation.



Given Data / Assumptions:
Organizations can choose to perform activities internally or contract them to external vendors.Typical outsourced processes include information technology support, payroll processing, customer service, and manufacturing.Motivations for outsourcing often include cost reduction, access to expertise, scalability, and strategic focus on core activities.The question requires a general definition of outsourcing, not a specific example only.



Concept / Approach:
Outsourcing means that a company signs an agreement with a third party provider to deliver specific services or products that support the company operations. The outsourced partner may be local or in another country. The client organization retains responsibility for outcomes but delegates execution. This is different from simply buying supplies, changing work schedules, or moving offices. When evaluating the options, look for the description that explicitly mentions contracting business processes or services to external vendors instead of performing them internally.



Step-by-Step Solution:
First, read option A and observe that it mentions contracting out business processes or services to external vendors, along with reasons like cost reduction and specialized expertise.Next, recall that common examples of outsourcing include hiring a third party call center or a specialist company to manage payroll or cloud hosting.Then, examine option B and see that purchasing office supplies is a normal procurement activity, not outsourcing a process.After that, note that options C and D describe employment arrangements and remote work, which can exist with or without outsourcing.Finally, recognize that option E describes relocating a headquarters, which changes location but not the internal versus external nature of processes. Therefore, option A best matches the definition of outsourcing.



Verification / Alternative check:
Business dictionaries and management texts define outsourcing as the practice of obtaining goods or services from an outside supplier, especially in place of an internal source. They highlight strategic motives such as cost savings and access to capabilities. None of these sources equate outsourcing with simple purchasing of supplies, remote work, or office relocation. This alignment with the wording of option A confirms that it is the correct choice.



Why Other Options Are Wrong:
Option B refers only to buying supplies, which does not change who performs the business process. Option C focuses on part time employment, which is a staffing decision, not a sourcing decision. Option D describes flexible work arrangements, which affect where employees work, not who delivers the service. Option E involves moving physical location, which can happen with or without outsourcing and does not define the concept.



Common Pitfalls:
One pitfall is to assume that outsourcing always involves moving work to another country, when in fact it can be domestic. Another is to confuse outsourcing with offshoring, downsizing, or automation; these are related but distinct concepts. It is also easy to overlook the governance required to manage outsourced relationships, including service level agreements and performance monitoring. Keeping a clear definition in mind helps decision makers analyze whether outsourcing is appropriate for specific processes and compare it with alternatives like process improvement or automation.



Final Answer:
The correct answer is: Contracting out certain business processes or services to external vendors instead of performing them internally, usually to reduce costs or gain specialized expertise.


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