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You have taken up a project to create night shelters for homeless people during the winter season. Within a week of establishing the shelters, you have received complaints from the residents of the area about the increase in theft cases with a demand to remove the shelters. You would

ask them to lodge a written complaint in the police station
assure residents of an enquiry into the matter
ask residents to consider the humanitarian effort made
continue with the project and ignore their complaint

Correct Answer: assure residents of an enquiry into the matter

Explanation:

As a responsible project manager, it is your responsibility to pacify the residents, who have complained to you. The best action in such situation is to assure residents of an inquiry into the matter.

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