Correct Answer: Applicant should answer that as a first line supervisor, he/she should directly supervise sales workers in a retail department He/She would get involved in management functions such as purchasing, budgeting, accounting and ensure quality of supply apart from his/her regular supervisor work
2. Have you had experience of locking up a shop and dealing with stock ordering?
Correct Answer: These are a couple of examples of things that retail staff may be expected to get involved with, and they'll be keen to see how much additional training they might need to provide
3. What experiences have you had in dealing with difficult customers?
Correct Answer: The reputation of a company controls its profit margins A bad reputation means fewer customers If you cannot handle difficult customers, that would be a major obstacle for you in a job where dealing with irritated members of the public will be routine Start generally but select one incident soon afterwards and describe the outcome of that Be very clear about the circumstance what happened and how you dealt with it, especially how you resolved any tricky issues that arose The key words here are mutual respect, listening to the customer, being calm in the face of irritation and concluding the situation positively
4. Can you tell of a time when you provided excellent customer service?
Correct Answer: Actually Here is asking for providing service, in which way and in which time we are able to serve the customer with flexibility and with relatively therefore we can say that at the time of service we are able to serve but from their rise a question:- if the organization is working properly for 24 hrs then what about the service? ence we can say that in the time which m there otherwise we serve with corporative way
5. What did you enjoy most and least in your last retailing job?
Correct Answer: i enjoy the most learning new things like staff management,motivation,management,smart working etc i enjoy the least free timing during my job