Correct Answer: Reply I agree with Your answer and I am so sorry you've got been disappointed Let's find a solution to work this out statement let's thrusting you and the person as a group working together to solve the issue
2. What would be the most important service skill that you would need to have in your day to day business?
Correct Answer: 1Patience:If you deal with clients on a daily basis, be certain to stay patient when they come to you confused and frustrated, but also be clear to take the time to truly find out what they need ? they'd rather get good service than be rushed out the door! 2 Attentiveness: The capacity to surely listen to customers is so crucial for presenting extremely good service for a number of reasons 3Communication Skills: When it comes to crucial points that you want to relay clearly to customers, keep it easy and leave not anything to doubt 4Knowledge of the Product: Not knowing your product from front-to-back, you might not know how to solve customer issues when they run into problems 5Willingness to Learn: Those who don't show to enhance skills what they do, whether it's helping customers, marketing businesses, or building products, will get left behind by the people willing to put money into their skills 6Ability to Use "Positive Language": Without positive language: "I cannot get you that product until next month; it is back-ordered and unavailable presently" With positive language: "That brand will be available coming month I can place the order for you immediately and make sure that it is posted to you as soon as it reaches our war
3. How would you handle negative feedback from a customer?
Correct Answer: Ask for time: Unless the negative feedback matters something that is right-on-the-spot fixable, it?s correct to ask for time to consider what your customer has told you This provides several advantages It defuses the immediate situation It tells the other person that you deal with their feedback important sufficient that you want to keep in mind it cautiously and calmly And it allows you to assume through the accuracy of what you?ve been informed, perhaps checking out its validity with others