Difficulty: Easy
Correct Answer: Global reach, 24x7 availability, lower operating cost, personalized offers, and convenient comparison shopping.
Explanation:
Introduction / Context:
E commerce has transformed how businesses sell and how customers shop. Interview questions about its benefits aim to see whether candidates can clearly explain why companies invest in online channels and why customers increasingly prefer digital shopping experiences. The advantages span convenience, cost, and data driven marketing.
Given Data / Assumptions:
Concept / Approach:
For customers, e commerce provides convenience, as they can shop at any time from home or on the move. Global reach allows them to buy from sellers in other cities or countries. They can easily compare prices and features across multiple sites in a few clicks. For sellers, e commerce reduces the need for expensive physical storefronts, which lowers operating cost. It also enables targeted marketing by tracking user behaviour and offering personalized recommendations or discounts. Automation of inventory, invoicing, and customer communication further increases efficiency.
Step-by-Step Solution:
Verification / Alternative check:
Business and technology articles consistently highlight global reach, always on availability, reduced physical overheads, and data driven marketing as the main benefits of e commerce. Customer surveys also show that convenience and easier comparison shopping are key reasons for shifting from offline to online channels. Therefore the option that groups these features together best matches real world experience.
Why Other Options Are Wrong:
Common Pitfalls:
Some people overemphasize low cost and ignore investments required in logistics, customer support, and digital marketing. Others think e commerce is only about discounts, when in fact convenience and selection are often more important. Balancing these factors helps in designing online strategies that are profitable and customer friendly.
Final Answer:
The correct choice is Global reach, 24x7 availability, lower operating cost, personalized offers, and convenient comparison shopping. because this option captures several major, widely accepted benefits of e commerce for both customers and businesses.
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