In an interview, how should you answer the question What do you do when things do not go as planned?

Introduction / Context:
No project or task goes exactly according to plan. Interviewers ask what do you do when things do not go as planned to see how you respond to setbacks, uncertainty, and change. They want to know whether you are flexible, solution focused, and able to communicate clearly when facing obstacles. A strong answer shows maturity and a practical approach instead of panic or blame.

Given Data / Assumptions:

• Projects and tasks can be affected by delays, errors, or external changes.
• The interviewer wants to assess your problem solving style and emotional reaction.
• You often need to work with others to correct course and meet revised goals.
• Good employers value adaptability and clear communication under pressure.

Concept / Approach:
The ideal approach is to describe a methodical, constructive response. You acknowledge that setbacks are normal, then explain how you pause, reassess the situation, identify what can still be achieved, and adjust the plan accordingly. It is important to mention both your analytical side (how you re plan) and your interpersonal side (how you communicate with team members or clients). This shows that you can handle real world complexity without losing focus.

Step-by-Step Solution:
Step 1: Briefly state that you expect some deviation from plans and are prepared to respond constructively. Step 2: Explain that your first reaction is to stay calm and understand what exactly has changed or gone wrong. Step 3: Describe how you re evaluate priorities, break problems into smaller parts, and identify possible solutions or workarounds. Step 4: Mention that you discuss the situation with relevant stakeholders, such as your manager, team, or client, to agree on the revised plan. Step 5: Emphasise that you learn from the experience to improve future planning and risk management.

Verification / Alternative check:
Think of a real example where a plan changed, such as a requirement change or resource issue. If you can map your actions in that example to the steps above, your approach is realistic. Interviewers often ask follow up questions or for specific examples, so being able to link your answer to a real story increases credibility. If your story ends with a recovered or partially recovered outcome, it reinforces your image as someone who can handle change constructively.

Why Other Options Are Wrong:
Option b shows anger, blame, and passivity, which are strong negative signals for employers. Option c suggests helplessness and avoidance rather than ownership and action. Option d shows rigidity and an unwillingness to adapt even when evidence shows that the plan is failing, which is risky for any role that involves projects or customers.

Common Pitfalls:
Many candidates claim that things always go according to their plans, which sounds unrealistic and can make them seem inexperienced. Others describe reactions that are very emotional but lack a clear problem solving process. To avoid these pitfalls, be honest that setbacks occur, and focus on the actions you take to understand, adjust, communicate, and learn.

Final Answer:
You should explain that you stay calm, reassess priorities, look for solutions, and adjust the plan while communicating with stakeholders when things do not go as planned.