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- Question
You have started your own company based upon PMI methodologies and have been contracted by the government to develope a new interface for one of its computer applications. You develope a solution and win the bid for the contract but encounter problems at the end of the project when the customer says that you did not fullfill their needs. You are throughly shocked. What is your conclusion of the situation?
Options- A. There are always more customers available
- B. If the customer is not satisfied, the project is not successful
- C. Change control management was not effective
- D. The customer did not communicate very well
- Correct Answer
- If the customer is not satisfied, the project is not successful
ExplanationAnswer A is incorrect because without satisfied customers, we do not have potential for new projects. Answer C is incorrect because the change control management process would have likely resolved this problem. Answer D is incorrect because it is the project manager's responsibility to seek communication with the customer to set realistic expectations.
- 1. The software development life cycle begins with a proof of concept and progress into the build, test, and acceptance phases as the project develops. Some times, differences between stakeholders can develop into conflict, which impacts the customer. As a trained, professional project manager, how do you handle this situation and resolve the customer's concerns?
Options- A. Let the customer vent and take notes
- B. Schedule a meeting
- C. Develope a change request for the customer
- D. Resolve the matter in favour of the customer Discuss
- 2. The project life cycle can be broken into five phases that tend to overlap with each other frm one phase to another;however ,the control phase does not overlap with a specific phase. why?
Options- A. Change control management is seperate from the other phases
- B. Change control management has a plan that can be usede throughout the initiation, planning, execution, and closeout of the project
- C. Because the project sponsor is responsible for change control management , the project manager is not involved with that phase of the project
- D. Change control extends throughout the entire project from initiation to closeout Discuss
- 3. Management by projects views aspects of ongoing operations as projects in order to apply Project Management techniques to them. This can be used to describe an oranizational approach to the management of ongoing operations. Why would a company want to utilize this methodology on nonprojects?
Options- A. To keep project managers employed
- B. To provide better estimates about durations
- C. To allow the utilization of PM tools, such as earned value, to calculate ROI
- D. To specify the different phases within the operations Discuss
- 4. A company that you previously worked for is seeking new employees and you are trying to exolain the culture to a potential candidate. The company has strict policies, supervisory control, and rules. Team members are not encouraged to be individualistic nor offer feedback to upper management. Many times, the team feels its input is not valuable or implemented. This explanation describes a company that utilizes what employee management theory?
Options- A. Meridith and Mann's Autocratic Management Theory
- B. Deming's Zero Defects Theory
- C. Kerzner's Earned value Theory
- D. DMcGregor's X Theory Discuss
- 5. You have recently been promoted to a project manager for a clinical testing facility. The team is developing a new product that will cut down on testing interval requirements for a new seizure management medication. After you become involved with the project, you decide to add more research reports, which the customer did not request. This is an example of
Options- A. Good customer service scope
- B. Scope creep
- C. Due diligence
- D. Gold Plating Discuss
- 6. One of the goals of management by objectives (MBO) is to ensure that objectives of one level within an organization are supportive of and aligned with the objectives of another level of the organization. This methodology has been popular within some organizations as they define their culture. Which of the following is not true about MBO?
Options- A. It has a top-down orientation
- B. Corrective actions are not part of the process
- C. You need to establish clear and achievable objectives
- D. MBO is a natural fit for Project Management Discuss
- 7. The payback period can become an important issue when a large scope project is developed over several years. Maureen has been assigned the responsibility of calculating the payback period for her project that is to be completede in 3 years. The internal rate of return(IRR) is 7% and the annual savings will be $800,000 per year. The total cost is $4,000,000 and the rate of return during this time period is 3%. What is the payback period of Maureen's project?
Options- A. 3 years
- B. 4 years
- C. 5 years
- D. 13.3 years Discuss
- 8. Sometimes project managers forget all of the expenses that they can incur on a project, such as capital resources and assets. This can have an impact upon their budgets and the economic return on the project. A cost that has been incurred and cannot be reversed is known as a
Options- A. Fixed Cost
- B. Direct Cost
- C. Variable Cost
- D. Sunk Cost Discuss
- 9. A project charter is one of the key deliverables to come from the initiation process. The project charter should by issued by
Options- A. one or more functional managers
- B. The head of the performing organization
- C. A manager external to the project
- D. The CFO Discuss
- 10. You are a project manager for the redevelopment of the Hoover Dam. Your team has been provided with the scope statement, but it lacks many description details. Your team is concerned because the project is in the initiation phase and it wants to postpone it until it has more information. As the project manager, you recommend that
Options- A. The team should go forward, but be caution about the lack of details and the impact upon the timeline for the project
- B. The project should not go forward until the stakeholders agree about the scope and purpose of the project
- C. The team should verify the scope and realize that more details will be available as more project characteristics are progressively elaborated.
- D. The team should review the project selection criteria for the Hoover Dam project Discuss
PMP Certification problems
Search Results
Correct Answer: Resolve the matter in favour of the customer
Correct Answer: Change control extends throughout the entire project from initiation to closeout
Explanation:
Change control management is utilized from the begining to the end of the project in order to keep it focused with an emphasis on the time and budget. Answer A is incorrect because change control management is not seperate from the other phases. Answer B is incorrect because the control plan must be throughout the other phases of a project. Its usage is not optional, and consistent utilization is imperative to managing scope creep and other scope expansions. Answer C is incorrect because the project sponsors is generally not responsible for the change control documentation, although it should be involved in the buy-in and approval process.
Correct Answer: To allow the utilization of PM tools, such as earned value, to calculate ROI
Explanation:
Answer A is incorrect because project managers are not effectively utilized if they are always scheduling and coordinating resources for daily operations. Answer B is incorrect because project managers are not the best resource for providing estimates on daily operations and time allocations;people doing the actual work are the best resources. Answer D is incorrect because you do not specify different phases of ongoing operations.
Correct Answer: DMcGregor's X Theory
Explanation:
Answer A is incorrect because Meridith and Mann did not develop an autocratic management theory.Answer B is incorrect because Deming's theories did not involve any of the X and Y theories that were developed by McGregor. Answer C is incorrect because Earned value is not related to X or Y management theories.
Correct Answer: Gold Plating
Explanation:
Answer A is incorrect because you are providing a service that the customer did not request; therefore, it might not be important to her and unnecessary. Answer B is incorrect because scope creep is generally an expansion of the scope of the project at the customer's request and the customer did not request these reports. Answer C is incorrect because an additional report does not always mean increased diligence with a project.
Correct Answer: Corrective actions are not part of the process
Explanation:
Corrective actions are part of the process after establishing objectives and checking on the objectives. The next step is to take corrective actions. Answers A, C, D are true statements and therfore are incorrect for this question.
Correct Answer: 5 years
Explanation:
The payback period is how long it takes to recoup your investment. In this example, the cost was $4,000,000 and the savings was $800,000 per year. $4,000,000/$800,000 = 5. Therefore, Answer A, B and D are incorrect.
Correct Answer: Sunk Cost
Explanation:
Answer D is correct because a sunk cost is a project expense that will eventualy need to be paid. Answer A is incorrect because a fixed cost remains constant, regardless of any change in a company's activity. Answer B is incorrect because direct cost can be directly linked to producing specific goods or services. Answer C is incorrect because a variable cost changes in proportion to a change in the company's activity or business.
Correct Answer: A manager external to the project
Explanation:
The other answers could be accurate in specific situations, but their role alone does not meet the keyb criterion of being "external" to the project team. Answers A, B, and D are incorrect because these individuals are not external to the project.
Correct Answer: The team should verify the scope and realize that more details will be available as more project characteristics are progressively elaborated.
Explanation:
The project details and description will usually have less detail at the beginning of the project and will increase as the characteristics are progressively elaborated. Answer A is incorrect because the team should confirm that they understand the esence of the scope of the project, even if the details might be ambiguous at the beginning of the project. Answer B is incorrect because the project should go forward; however, the team should request further clarification of what the project scope entails. Answer D is incorrect because the project selection criteria should be established before the project begins.
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