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  • Question

  • Availability management is responsible for availability of


  • Options
  • A. IT infrastructure
  • B. Tools
  • C. Processes
  • D. All of the above

  • Correct Answer
  • All of the above 

    Explanation

    ITIL Availability Management aims to define, analyze, plan, measure and improve all aspects of the availability of IT services. It is is responsible for ensuring that all IT infrastructure, processes, tools, roles etc are appropriate for the agreed availability targets.

    • Tags: Database Administrator, IT Trainer, Network Engineer

    ITIL Certification problems

    Search Results

    • 1. Governance is concerned with

    • Options
    • A. Ensuring that defined strategy is actually followed
    • B. Reducing the total cost of providing services
    • C. Ensuring that agreed Service Level Requirements are met
    • D. Measuring and improving the efficiency and effectiveness of processes
      • Discuss
    • 2. How can an organization determine the effectiveness of the Service Level Management process?

    • Options
    • A. By checking contracts with suppliers
    • B. By measuring customer satisfaction
    • C. By defining service levels
    • D. By reporting on all incidents
      • Discuss
    • 3. What is the meaning of the term Serviceability?

    • Options
    • A. The degree of availability of the IT services that can be offered
    • B. The degree of support that the Service Desk provides to the customer
    • C. The degree to which the provision of IT services can be supported by maintenance contracts
    • D. The degree to which the services agreed in the Service Level Agreement (SLA) are complied with
      • Discuss
    • 4. What is the difference between a process and a project?

    • Options
    • A. A process is continuous and has no end date, whereas a project has a finite lifespan.
    • B. A project is continuous and has no end date, whereas a process has a finite lifespan.
    • C. A process stops when the objective has been achieved, whereas a project does not stop when the objective is met.
    • D. In a project the focus is not on the result, whereas with a process the result is important
      • Discuss
    • 5. The Plan-Do-Check-Act cycle can be used to plan and implement Service Management Processes: How many times should each stage of the cycle be visited?

    • Options
    • A. There should be a single Plan and Do, and then Check and Act should be carried out multiple times to Implement Continual Improvement
    • B. There should be a single %n. then the Do-Check-Act cycle should be repeated multiple times to Implement Continual improvement
    • C. The entire cycle should be repeated multiple times to Implement Continual Improvement
    • D. Each stage should be carried out once in the order Plan-Do-Check-Act
      • Discuss
    • 6. Which of the following are displayed in File Explorer ?

    • Options
    • A. Only OneDrive
    • B. Only Storage locations
    • C. Both A & B
    • D. Hardware devices such as monitors, printers, and cameras
      • Discuss
    • 7. What is the name of the service included with the Windows Server operating system that manages a centralized database containing user account and security information ?

    • Options
    • A. Windows Directory
    • B. Active Directory
    • C. Directory Plus
    • D. None of the above
      • Discuss
    • 8. You recently been promoted to Network Administrator for DLM Shipping. When you took over this position the first thing you notice is this Windows 2000 environment using DNS naming convention, root domain is DIM.COM, with numerous child domains. User accounts are stored in the child domains. However your supervisor informs you that root domain is misspelled and should be DLM.COM. He explains this is causing tremendous problems with the users and customers. He wants you to rename the domain. What will happen if you rename this root domain server?

    • Options
    • A. When you rename the root domain server you will only have to rebuild the user accounts since the root domain holds the authentication (SAM) database.
    • B. When you rename the root domain server you will simply rename the child domain also.
    • C. When you rename the root domain server you will lose the entire network orphaning the child domains.
    • D. When you rename the root domain server you will not need to do anything else since domain names are inherited the child domains will acquire the new domain name.
      • Discuss
    • 9. You have a computer that runs Windows 7. You need to confirm that all device drivers installed on the computer are digitally signed. What should you do?

    • Options
    • A. At a command prompt, run Verify.
    • B. At a command prompt, run Sigverif.exe.
    • C. From Device Manager, click Scan for hardware changes.
    • D. From Device Manager, select the Devices by connection view.
      • Discuss
    • 10. Your network consists of a single Active Directory domain. You have 10 Web servers run Windows Server 2003 Service Pack 2 (SP2). You need to archive all of the application event logs for all the Web servers. The archived logs must contain all information from the original logs. What should you do?

    • Options
    • A. Connect to each Web Server by using Event Viewer. Save the Application logs as the CSV file type.
    • B. Connect to each Web Server by using Event Viewer. Save the Application logs as the Event Log file type.
    • C. On each Web server, open the Security Configuration and Analysis snap in, analyze the computer, and then export the settings.
    • D. Run Security Configuration Wizard for each Web Server. Save the data to an .inf file.
      • Discuss

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