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- Question
Of which ITIL process are Reliability, Serviceability and Maintainability components?
Options- A. Service Level Management
- B. Problem Management
- C. Availability Management
- D. IT Service Continuity Management
- Correct Answer
- Availability Management
- 1. Which ITIL process has the objective of helping to monitor the IT services by maintaining a logical model of the IT infrastructure and IT services?
Options- A. Capacity Management
- B. Change Management
- C. Configuration Management
- D. Financial Management for IT services Discuss
- 2. The Information Security Policy should be available to which groups of people?
Options- A. Senior business managers and all IT staff
- B. Information Security Management staff only
- C. All customers, users and IT staff
- D. Senior business managers, IT executives and the Security Manager Discuss
- 3. Why should monitoring and measuring be used when trying to improve services?
Options- A. To validate, direct, justify and intervene
- B. To validate, measure, monitor and change
- C. To validate, plan, act and improve
- D. To validate, assign resources, purchase technology and train people Discuss
- 4. Which entity owns ITIL now? Discuss
- 5. Incident Management has a value to the business by?
Options- A. Helping to control infrastructure cost of adding new technology
- B. Helping to align people and process for the delivery of service
- C. Contributing to the reduction of impact
- D. Enabling users to resolve Problems Discuss
- 6. The main objective of Service Level Management is
Options- A. To ensure that an agreed level of IT service is provided for all current IT services
- B. To create and populate a Service Catalogue
- C. To ensure that sufficient capacity is provided to deliver the agreed performance of services
- D. To carry out the Service Operations activities needed to support current IT services Discuss
- 7. Availability Management is responsible for
Options- A. Components and Business Processes
- B. Services and Components
- C. Services, Components and Business Processes
- D. Services and Business Processes Discuss
- 8. The main objective of Availability Management is?
Options- A. To monitor and report availability of services and components
- B. To guarantee availability levels for services and components
- C. To ensure that all targets in Service Level Agreements (SLAs) are met
- D. To ensure that service availability matches or exceeds the agreed needs of the business Discuss
- 9. If an organization is able to become more proactive in its ITSM processes, what is likely to happen to support costs?
Options- A. They are likely to increase gradually
- B. They are likely to gradually reduce
- C. They are likely to increase dramatically
- D. They are likely to reduce initially and then gradually return to current level Discuss
- 10. The four stages of the Deming Cycle are?
Options- A. Plan, Measure, Monitor, Report
- B. Plan, Check, Re-Act, Implement
- C. Plan, Do, Act, Audit
- D. Plan, Do, Check, Act Discuss
ITIL Certification problems
Search Results
Correct Answer: Configuration Management
Correct Answer: All customers, users and IT staff
Correct Answer: To validate, direct, justify and intervene
Correct Answer: ITIL (Information Technology Infrastructure Library) is owned by Axelos since, 2013
Correct Answer: Contributing to the reduction of impact
Correct Answer: To ensure that an agreed level of IT service is provided for all current IT services
Correct Answer: Services and Components
Explanation:
Availability Management is the practice of identifying levels of IT Service availability for use in Service Level Reviews with Customers.
Correct Answer: To ensure that service availability matches or exceeds the agreed needs of the business
Correct Answer: They are likely to gradually reduce
Correct Answer: Plan, Do, Check, Act
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