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Home Certification ITIL Certification See What Others Are Saying!
  • Question
  • A user reports a PC problem to the Service Desk. A Service Desk representative determines that the PC is defective and indicates that according to the services catalogue, the PC will be replaced within three hours. Which ITIL process is responsible for having this user's PC replaced within three hours?


  • Options
  • A. Availability Management
  • B. Change Management
  • C. Configuration Management
  • D. Service Level Management

  • Correct Answer
  • Change Management 


  • More questions

    • 1. Which two descriptions are correct about characteristics of IPv6 unicast addressing? (Choose two) A. Global addresses start with 2000::/3. B. Link-local addresses start with FF00::/10. C. Link-local addresses start with FE00:/12. D. There is only one loopback address and it is ::1.
    • Discuss
    • 2. What are the six OSPF route types?
    • Discuss
    • 3. How many non- overlapping channels are available with 802.11b?

    • Options
    • A. 3
    • B. 12
    • C. 23
    • D. 40
    • Discuss
    • 4. Which IEEE committee has been sanctioned by WAP and is called WPA2?
    • Discuss
    • 5. When a station sends a transmission to the MAC address ff : ff : ff : ff : ff : ff, what type of transmission is it?

    • Options
    • A. Unicast
    • B. Multicast
    • C. Anycast
    • D. Broadcast
    • Discuss
    • 6. In the operation of CSMA/CD, which host(s) have priority after the expiration of the backoff algorithm?

    • Options
    • A. All hosts have equal priority
    • B. The two hosts that caused the collision will have equal priority
    • C. The host that sent the jam signal after the collision
    • D. The host with the highest MAC address
    • Discuss
    • 7. What is the Classs A Private IP address space?
    • Discuss
    • 8. What is the Class C private IP address space?
    • Discuss
    • 9. To use VLSM, what capability must the routing protocols in use possess?

    • Options
    • A. Support for multicast
    • B. Multi-protocol support
    • C. Transmission of subnet mask information
    • D. Support for unequal load balancing
    • Discuss
    • 10. If you wanted administrators to see a message when logging into the router, which command would you use?

    • Options
    • A. message banner motd
    • B. banner message motd
    • C. banner motd
    • D. message motd
    • Discuss


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