HDFC Bank has been identified as number 1 bank by customers in India, as per Forbes World's Best Bank survey. In the first edition of this survey, Forbes partnered with market research firm Statista to measure the best banks in 23 countries. HDFC Bank emerged as India's No 1 bank. ICICI Bank was at number 2 and SBI was surprisingly ranked 11th in the list. Customers were asked to rate banks on overall recommendation and satisfaction, as well as 5 key attributes or 'sub-dimensions' namely trusts, terms & conditions, customer services, digital services and financial advice.
